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ORCIDBibTeX records: Aileen Cater-Steel
@article{DBLP:journals/ejisdc/MensahCT21,
author = {Ransford Mensah and
Aileen Cater{-}Steel and
Mark Toleman},
title = {Factors affecting e-government adoption in Liberia: {A} practitioner
perspective},
journal = {Electron. J. Inf. Syst. Dev. Ctries.},
volume = {87},
number = {3},
year = {2021},
url = {https://doi.org/10.1002/isd2.12161},
doi = {10.1002/ISD2.12161},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ejisdc/MensahCT21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jgim/Al-TaieNC21,
author = {Moyassar Zuhair Al{-}Taie and
Mohamed Abdalla Nour and
Aileen Cater{-}Steel},
title = {An Empirical Assessment of the Relationship Between Information Intensity
and {IT} Leaders' Role and Structural Power},
journal = {J. Glob. Inf. Manag.},
volume = {29},
number = {6},
pages = {1--25},
year = {2021},
url = {https://doi.org/10.4018/jgim.294579},
doi = {10.4018/JGIM.294579},
timestamp = {Mon, 24 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jgim/Al-TaieNC21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/iam/ShresthaCTBR20,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Suren Behari and
Mohammad Mehdi Rajaeian},
title = {Development and evaluation of a software-mediated process assessment
method for {IT} service management},
journal = {Inf. Manag.},
volume = {57},
number = {4},
pages = {103213},
year = {2020},
url = {https://doi.org/10.1016/j.im.2019.103213},
doi = {10.1016/J.IM.2019.103213},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/iam/ShresthaCTBR20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/MensahCT20,
author = {Ransford Mensah and
Aileen Cater{-}Steel and
Mark Toleman},
title = {Towards a Shared Services Model to support e-Government implementation
in Developing Countries: Findings from Liberia},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2020, Wellington,
New Zealand, 1-4 December 2020},
pages = {47},
year = {2020},
url = {https://aisel.aisnet.org/acis2020/47},
timestamp = {Fri, 28 Apr 2023 11:45:05 +0200},
biburl = {https://dblp.org/rec/conf/acis/MensahCT20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/MensahCT20,
author = {Ransford Mensah and
Aileen Cater{-}Steel and
Mark Toleman},
editor = {Doug Vogel and
Kathy Ning Shen and
Pan Shan Ling and
Carol Hsu and
James Y. L. Thong and
Marco De Marco and
Moez Limayem and
Sean Xin Xu},
title = {A Framework for Selection of Processes to Virtualize in e-Government:
{A} Case Study of Liberia},
booktitle = {24th Pacific Asia Conference on Information Systems, {PACIS} 2020,
Dubai, UAE, June 22-24, 2020},
pages = {132},
year = {2020},
url = {https://aisel.aisnet.org/pacis2020/132},
timestamp = {Wed, 10 Jun 2020 14:48:21 +0200},
biburl = {https://dblp.org/rec/conf/pacis/MensahCT20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jais/Cater-SteelTR19,
author = {Aileen Cater{-}Steel and
Mark Toleman and
Mohammad Mehdi Rajaeian},
title = {Design Science Research in Doctoral Projects: An Analysis of Australian
Theses},
journal = {J. Assoc. Inf. Syst.},
volume = {20},
number = {12},
pages = {3},
year = {2019},
url = {https://aisel.aisnet.org/jais/vol20/iss12/3},
timestamp = {Thu, 14 May 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jais/Cater-SteelTR19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jeim/BlumbergCRS19,
author = {Malcolm Blumberg and
Aileen Cater{-}Steel and
Mohammad Mehdi Rajaeian and
Jeffrey Soar},
title = {Effective organisational change to achieve successful {ITIL} implementation},
journal = {J. Enterp. Inf. Manag.},
volume = {32},
number = {3},
pages = {496--516},
year = {2019},
url = {https://doi.org/10.1108/JEIM-06-2018-0117},
doi = {10.1108/JEIM-06-2018-0117},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jeim/BlumbergCRS19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/Al-TaieLC18,
author = {Moyassar Zuhair Al{-}Taie and
Michael Lane and
Aileen Cater{-}Steel},
title = {An Empirical Assessment of the {CIO} Role Expectations Instrument
Using {PLS} Path Modelling},
journal = {Commun. Assoc. Inf. Syst.},
volume = {42},
pages = {1},
year = {2018},
url = {https://doi.org/10.17705/1cais.04201},
doi = {10.17705/1CAIS.04201},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/cais/Al-TaieLC18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/csi/ShresthaCTR18,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Terry Rout},
title = {Benefits and relevance of International Standards in a design science
research project for process assessments},
journal = {Comput. Stand. Interfaces},
volume = {60},
pages = {48--56},
year = {2018},
url = {https://doi.org/10.1016/j.csi.2018.04.011},
doi = {10.1016/J.CSI.2018.04.011},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/csi/ShresthaCTR18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/RamakrishnanSCS18,
author = {Muralidharan Ramakrishnan and
Anup Shrestha and
Aileen Cater{-}Steel and
Jeffrey Soar},
title = {{IT} Service Management Knowledge Ecosystem - Literature Review and
a Conceptual Model},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2018, Sydney,
NSW, Australia, 3-5 December 2018},
pages = {32},
year = {2018},
url = {https://aisel.aisnet.org/acis2018/32},
timestamp = {Fri, 28 Apr 2023 12:36:20 +0200},
biburl = {https://dblp.org/rec/conf/acis/RamakrishnanSCS18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/dss/RajaeianCL17,
author = {Mohammad Mehdi Rajaeian and
Aileen Cater{-}Steel and
Michael Lane},
title = {A systematic literature review and critical assessment of model-driven
decision support for {IT} outsourcing},
journal = {Decis. Support Syst.},
volume = {102},
pages = {42--56},
year = {2017},
url = {https://doi.org/10.1016/j.dss.2017.07.002},
doi = {10.1016/J.DSS.2017.07.002},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/dss/RajaeianCL17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/AttiyaCSA17,
author = {Ahmed Attiya and
Aileen Cater{-}Steel and
Jeffrey Soar and
Shahab Abdulla},
title = {The perceived public value of social media in Queensland local Councils},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2017, Hobart,
Tasmania, Australia, 4-6 December 2017},
pages = {8},
year = {2017},
url = {https://aisel.aisnet.org/acis2017/8},
timestamp = {Fri, 28 Apr 2023 13:37:46 +0200},
biburl = {https://dblp.org/rec/conf/acis/AttiyaCSA17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/BatyLCA17,
author = {Craig Baty and
Michael Lane and
Aileen Cater{-}Steel and
Mustafa Ally},
title = {The Role of National Culture in the Strategic Use of and Investment
in {ICT:} {A} Comparative Study of Japanese and Australian Organisations},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2017, Hobart,
Tasmania, Australia, 4-6 December 2017},
pages = {82},
year = {2017},
url = {https://aisel.aisnet.org/acis2017/82},
timestamp = {Fri, 28 Apr 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/acis/BatyLCA17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/Cater-SteelTR17,
author = {Aileen Cater{-}Steel and
Mark Toleman and
Mohammad Mehdi Rajaeian},
title = {An Analysis of Design Science Research Adoption in Doctoral Projects
in Australia},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2017, Hobart,
Tasmania, Australia, 4-6 December 2017},
pages = {85},
year = {2017},
url = {https://aisel.aisnet.org/acis2017/85},
timestamp = {Fri, 28 Apr 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/acis/Cater-SteelTR17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/AsgarkhaniCTA17,
author = {Mehdi Asgarkhani and
Aileen Cater{-}Steel and
Mark Toleman and
Mustafa A. Ally},
title = {Failed {IT} projects: is poor {IT} governance to blame?},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2017, Hobart,
Tasmania, Australia, 4-6 December 2017},
pages = {103},
year = {2017},
url = {https://aisel.aisnet.org/acis2017/103},
timestamp = {Fri, 28 Apr 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/acis/AsgarkhaniCTA17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/conf-irm/Cater-SteelRTT17,
author = {Aileen Cater{-}Steel and
Mohammad Mehdi Rajaeian and
Mark Toleman and
Duncan Troup},
title = {The phenomenon of {P3} community for {IT} support: a crowd-support
case study},
booktitle = {2017 International Conference on Information Resources Management
- Democratization and Participation: People's Roles in Digital World,
{CONF-IRM} 2017, Santiago de Chile, Chile, May 17-19, 2017},
pages = {33},
year = {2017},
url = {http://aisel.aisnet.org/confirm2017/33},
timestamp = {Tue, 22 Aug 2017 11:34:43 +0200},
biburl = {https://dblp.org/rec/conf/conf-irm/Cater-SteelRTT17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/ShresthaCTR17,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Terry Rout},
editor = {Ant{\`{o}}nia Mas and
Antoni Llu{\'{\i}}s Mesquida and
Rory V. O'Connor and
Terry Rout and
Alec Dorling},
title = {The Role of International Standards to Corroborate Artefact Development
and Evaluation: Experiences from a Design Science Research Project
in Process Assessment},
booktitle = {Software Process Improvement and Capability Determination - 17th International
Conference, {SPICE} 2017, Palma de Mallorca, Spain, October 4-5, 2017,
Proceedings},
series = {Communications in Computer and Information Science},
volume = {770},
pages = {438--451},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-67383-7\_32},
doi = {10.1007/978-3-319-67383-7\_32},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/spice/ShresthaCTR17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/chb/AlsabawyCS16,
author = {Ahmed Younis Alsabawy and
Aileen Cater{-}Steel and
Jeffrey Soar},
title = {Determinants of perceived usefulness of e-learning systems},
journal = {Comput. Hum. Behav.},
volume = {64},
pages = {843--858},
year = {2016},
url = {https://doi.org/10.1016/j.chb.2016.07.065},
doi = {10.1016/J.CHB.2016.07.065},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/chb/AlsabawyCS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijids/Cater-SteelVST16,
author = {Aileen Cater{-}Steel and
Raul Valverde and
Anup Shrestha and
Mark Toleman},
title = {Decision support systems for {IT} service management},
journal = {Int. J. Inf. Decis. Sci.},
volume = {8},
number = {3},
pages = {284--304},
year = {2016},
url = {https://doi.org/10.1504/IJIDS.2016.078588},
doi = {10.1504/IJIDS.2016.078588},
timestamp = {Mon, 11 May 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijids/Cater-SteelVST16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jds/ShresthaCT16,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman},
title = {Innovative decision support for {IT} service management},
journal = {J. Decis. Syst.},
volume = {25},
number = {Supplement},
pages = {486--499},
year = {2016},
url = {https://doi.org/10.1080/12460125.2016.1187424},
doi = {10.1080/12460125.2016.1187424},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jds/ShresthaCT16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/RajaeianCL16,
author = {Mohammad Mehdi Rajaeian and
Aileen Cater{-}Steel and
Michael Lane},
title = {Do they read your research? An investigation of practitioners' use
of {IT} outsourcing and cloud sourcing research},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2016, Wollongong,
NSW, Australia, 5-7 December 2016},
pages = {44},
year = {2016},
url = {https://aisel.aisnet.org/acis2016/44},
timestamp = {Tue, 16 May 2023 14:06:08 +0200},
biburl = {https://dblp.org/rec/conf/acis/RajaeianCL16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/ShresthaCTRB16,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark A. Toleman and
Terry Rout and
Suren Behari},
editor = {Paul M. Clarke and
Rory V. O'Connor and
Terry Rout and
Alec Dorling},
title = {The Issue of Reliability in Software Mediated Process Assessments},
booktitle = {Software Process Improvement and Capability Determination - 16th International
Conference, {SPICE} 2016, Dublin, Ireland, June 9-10, 2016, Proceedings},
series = {Communications in Computer and Information Science},
volume = {609},
pages = {195--209},
publisher = {Springer},
year = {2016},
url = {https://doi.org/10.1007/978-3-319-38980-6\_15},
doi = {10.1007/978-3-319-38980-6\_15},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/spice/ShresthaCTRB16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/RajaeianCL16,
author = {Mohammad Mehdi Rajaeian and
Aileen Cater{-}Steel and
Michael Lane},
title = {{IT} outsourcing decision factors in research and practice: a case
study},
journal = {CoRR},
volume = {abs/1606.01454},
year = {2016},
url = {http://arxiv.org/abs/1606.01454},
eprinttype = {arXiv},
eprint = {1606.01454},
timestamp = {Mon, 13 Aug 2018 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/corr/RajaeianCL16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/ShresthaCT16,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark A. Toleman},
title = {Virtualising Process Assessments to Facilitate Continual Service Improvement
in {IT} Service Management},
journal = {CoRR},
volume = {abs/1606.02483},
year = {2016},
url = {http://arxiv.org/abs/1606.02483},
eprinttype = {arXiv},
eprint = {1606.02483},
timestamp = {Mon, 13 Aug 2018 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/corr/ShresthaCT16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/ShresthaCT15,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman},
title = {Virtualising Process Assessments to Facilitate Continual Service Improvement
in {IT} Service Management},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2015, Adelaide,
SA, Australia, 30 November - 4 December 2015},
pages = {139},
year = {2015},
url = {https://aisel.aisnet.org/acis2015/139},
timestamp = {Tue, 16 May 2023 14:26:36 +0200},
biburl = {https://dblp.org/rec/conf/acis/ShresthaCT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/ShresthaCTR15,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Terry Rout},
editor = {Terry Rout and
Rory V. O'Connor and
Alec Dorling},
title = {Evaluation of Software Mediated Process Assessments for {IT} Service
Management},
booktitle = {Software Process Improvement and Capability Determination - 15th International
Conference, {SPICE} 2015, Gothenburg, Sweden, June 16-17, 2015. Proceedings},
series = {Communications in Computer and Information Science},
volume = {526},
pages = {72--84},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-3-319-19860-6\_7},
doi = {10.1007/978-3-319-19860-6\_7},
timestamp = {Thu, 15 Jun 2017 21:43:05 +0200},
biburl = {https://dblp.org/rec/conf/spice/ShresthaCTR15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ajis/Al-TaieLC14,
author = {Moyassar Zuhair Al{-}Taie and
Michael Lane and
Aileen Cater{-}Steel},
title = {The Relationship Between Organisational Strategic {IT} Vision and
{CIO} Roles: One Size Does Not Fit All},
journal = {Australas. J. Inf. Syst.},
volume = {18},
number = {2},
year = {2014},
url = {http://journal.acs.org.au/index.php/ajis/article/view/827},
timestamp = {Wed, 10 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ajis/Al-TaieLC14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/MarroneGCK14,
author = {Mauricio Marrone and
Francis Gacenga and
Aileen Cater{-}Steel and
Lutz M. Kolbe},
title = {{IT} Service Management: {A} Cross-national Study of {ITIL} Adoption},
journal = {Commun. Assoc. Inf. Syst.},
volume = {34},
pages = {49},
year = {2014},
url = {https://doi.org/10.17705/1cais.03449},
doi = {10.17705/1CAIS.03449},
timestamp = {Wed, 15 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/cais/MarroneGCK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jossr/Cater-SteelL14,
author = {Aileen Cater{-}Steel and
Marion Lepmets},
title = {Measuring {IT} service quality: evaluation of {IT} service quality
measurement framework in industry},
journal = {J. Serv. Sci. Res.},
volume = {6},
number = {1},
pages = {125--147},
year = {2014},
url = {https://doi.org/10.1007/s12927-014-0005-5},
doi = {10.1007/S12927-014-0005-5},
timestamp = {Sat, 25 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jossr/Cater-SteelL14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/desrist/ShresthaCTT14,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Wui{-}Gee Tan},
editor = {Monica Chiarini Tremblay and
Debra E. VanderMeer and
Marcus A. Rothenberger and
Ashish Gupta and
Victoria Y. Yoon},
title = {Building a Software Tool for Transparent and Efficient Process Assessments
in {IT} Service Management},
booktitle = {Advancing the Impact of Design Science: Moving from Theory to Practice
- 9th International Conference, {DESRIST} 2014, Miami, FL, USA, May
22-24, 2014. Proceedings},
series = {Lecture Notes in Computer Science},
volume = {8463},
pages = {241--256},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-3-319-06701-8\_16},
doi = {10.1007/978-3-319-06701-8\_16},
timestamp = {Tue, 14 May 2019 10:00:51 +0200},
biburl = {https://dblp.org/rec/conf/desrist/ShresthaCTT14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/ShresthaCTT14,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Wui{-}Gee Tan and
Mark Toleman},
editor = {Michel Avital and
Jan Marco Leimeister and
Ulrike Schultze},
title = {Software-Mediated Process Assessment for {IT} Service Capability Management},
booktitle = {22st European Conference on Information Systems, {ECIS} 2014, Tel
Aviv, Israel, June 9-11, 2014},
year = {2014},
url = {http://aisel.aisnet.org/ecis2014/proceedings/track20/12},
timestamp = {Mon, 30 Jun 2014 19:17:09 +0200},
biburl = {https://dblp.org/rec/conf/ecis/ShresthaCTT14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/quatic/LepmetsOCMM14,
author = {Marion Lepmets and
Rory V. O'Connor and
Aileen Cater{-}Steel and
Antoni Llu{\'{\i}}s Mesquida and
Tom McBride},
title = {A Cynefin Based Approach to Process Model Tailoring and Goal Alignment},
booktitle = {9th International Conference on the Quality of Information and Communications
Technology, {QUATIC} 2014, Guimaraes, Portugal, September 23-26, 2014},
pages = {166--169},
publisher = {{IEEE} Computer Society},
year = {2014},
url = {https://doi.org/10.1109/QUATIC.2014.30},
doi = {10.1109/QUATIC.2014.30},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/quatic/LepmetsOCMM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/ShresthaCTR14,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark A. Toleman and
Terry Rout},
editor = {Antanas Mitasiunas and
Terry Rout and
Rory V. O'Connor and
Alec Dorling},
title = {Towards Transparent and Efficient Process Assessments for {IT} Service
Management},
booktitle = {Software Process Improvement and Capability Determination - 14th International
Conference, {SPICE} 2014, Vilnius, Lithuania, November 4-6, 2014,
Proceedings},
series = {Communications in Computer and Information Science},
volume = {477},
pages = {165--176},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-3-319-13036-1\_15},
doi = {10.1007/978-3-319-13036-1\_15},
timestamp = {Thu, 15 Jun 2017 21:43:05 +0200},
biburl = {https://dblp.org/rec/conf/spice/ShresthaCTR14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ce/AlsabawyCS13,
author = {Ahmed Younis Alsabawy and
Aileen Cater{-}Steel and
Jeffrey Soar},
title = {{IT} infrastructure services as a requirement for e-learning system
success},
journal = {Comput. Educ.},
volume = {69},
pages = {431--451},
year = {2013},
url = {https://doi.org/10.1016/j.compedu.2013.07.035},
doi = {10.1016/J.COMPEDU.2013.07.035},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ce/AlsabawyCS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/Al-TaieLC13,
author = {Moyassar Zuhair Al{-}Taie and
Michael Lane and
Aileen Cater{-}Steel},
title = {The {CIO} Role Expectations Instrument: Validation and Model Testing},
booktitle = {Australasian Conference on Information Systems, {ACIS} 2013, Melbourne,
VIC, Australia, 4-6 December 2013},
pages = {55},
year = {2013},
url = {https://aisel.aisnet.org/acis2013/55},
timestamp = {Tue, 16 May 2023 14:51:43 +0200},
biburl = {https://dblp.org/rec/conf/acis/Al-TaieLC13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/desrist/ShresthaCTT13,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Mark Toleman and
Wui{-}Gee Tan},
editor = {Jan vom Brocke and
Riitta Hekkala and
Sudha Ram and
Matti Rossi},
title = {A Decision Support Tool to Define Scope in {IT} Service Management
Process Assessment and Improvement},
booktitle = {Design Science at the Intersection of Physical and Virtual Design
- 8th International Conference, {DESRIST} 2013, Helsinki, Finland,
June 11-12, 2013. Proceedings},
series = {Lecture Notes in Computer Science},
volume = {7939},
pages = {308--323},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-3-642-38827-9\_21},
doi = {10.1007/978-3-642-38827-9\_21},
timestamp = {Tue, 14 May 2019 10:00:51 +0200},
biburl = {https://dblp.org/rec/conf/desrist/ShresthaCTT13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/profes/ShresthaCTTR13,
author = {Anup Shrestha and
Aileen Cater{-}Steel and
Wui{-}Gee Tan and
Mark Toleman and
Terry Rout},
editor = {Jens Heidrich and
Markku Oivo and
Andreas Jedlitschka and
Maria Teresa Baldassarre},
title = {A Tool for {IT} Service Management Process Assessment for Process
Improvement},
booktitle = {Product-Focused Software Process Improvement - 14th International
Conference, {PROFES} 2013, Paphos, Cyprus, June 12-14, 2013. Proceedings},
series = {Lecture Notes in Computer Science},
volume = {7983},
pages = {330--333},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-3-642-39259-7\_27},
doi = {10.1007/978-3-642-39259-7\_27},
timestamp = {Tue, 14 May 2019 10:00:38 +0200},
biburl = {https://dblp.org/rec/conf/profes/ShresthaCTTR13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/JanttiRWHC13,
author = {Marko J{\"{a}}ntti and
Terry Rout and
Lian Wen and
Sanna Heikkinen and
Aileen Cater{-}Steel},
editor = {Tanja Woronowicz and
Terry Rout and
Rory V. O'Connor and
Alec Dorling},
title = {Exploring the Impact of {IT} Service Management Process Improvement
Initiatives: {A} Case Study Approach},
booktitle = {Software Process Improvement and Capability Determination - 13th International
Conference, {SPICE} 2013, Bremen, Germany, June 4-6, 2013. Proceedings},
series = {Communications in Computer and Information Science},
volume = {349},
pages = {176--187},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-3-642-38833-0\_16},
doi = {10.1007/978-3-642-38833-0\_16},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/spice/JanttiRWHC13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/spice/Cater-SteelTTRS13,
author = {Aileen Cater{-}Steel and
Wui{-}Gee Tan and
Mark A. Toleman and
Terry Rout and
Anup Shrestha},
editor = {Tanja Woronowicz and
Terry Rout and
Rory V. O'Connor and
Alec Dorling},
title = {Software-Mediated Process Assessment in {IT} Service Management},
booktitle = {Software Process Improvement and Capability Determination - 13th International
Conference, {SPICE} 2013, Bremen, Germany, June 4-6, 2013. Proceedings},
series = {Communications in Computer and Information Science},
volume = {349},
pages = {188--198},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-3-642-38833-0\_17},
doi = {10.1007/978-3-642-38833-0\_17},
timestamp = {Thu, 15 Jun 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/spice/Cater-SteelTTRS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jossr/LepmetsCGR12,
author = {Marion Lepmets and
Aileen Cater{-}Steel and
Francis Gacenga and
Eric Ras},
title = {Extending the {IT} service quality measurement framework through a
systematic literature review},
journal = {J. Serv. Sci. Res.},
volume = {4},
number = {1},
pages = {7--47},
year = {2012},
url = {https://doi.org/10.1007/s12927-012-0001-6},
doi = {10.1007/S12927-012-0001-6},
timestamp = {Sat, 25 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jossr/LepmetsCGR12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isem/ValverdeTC11,
author = {Raul Valverde and
Mark Toleman and
Aileen Cater{-}Steel},
title = {A method for comparing traditional and component-based models in information
systems re-engineering},
journal = {Inf. Syst. {E} Bus. Manag.},
volume = {9},
number = {1},
pages = {89--107},
year = {2011},
url = {https://doi.org/10.1007/s10257-010-0139-z},
doi = {10.1007/S10257-010-0139-Z},
timestamp = {Wed, 12 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/isem/ValverdeTC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/GacengaCTT11,
author = {Francis Gacenga and
Aileen Cater{-}Steel and
Wui{-}Gee Tan and
Mark Toleman},
editor = {Dennis F. Galletta and
Ting{-}Peng Liang},
title = {{IT} Service Management: Towards a Contingency Theory of Performance
Measurement},
booktitle = {Proceedings of the International Conference on Information Systems,
{ICIS} 2011, Shanghai, China, December 4-7, 2011},
publisher = {Association for Information Systems},
year = {2011},
url = {http://aisel.aisnet.org/icis2011/proceedings/servicescience/5},
timestamp = {Mon, 16 Jan 2012 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icis/GacengaCTT11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/AlsabawyCS11,
author = {Ahmed Younis Alsabawy and
Aileen Cater{-}Steel and
Jeffrey Soar},
editor = {Peter B. Seddon and
Shirley Gregor},
title = {Measuring E-Learning System Success (Research In Progress)},
booktitle = {Pacific Asia Conference on Information Systems, {PACIS} 2011: Quality
Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July
2011},
pages = {15},
publisher = {Queensland University of Technology},
year = {2011},
url = {http://aisel.aisnet.org/pacis2011/15},
timestamp = {Tue, 28 Feb 2012 16:51:40 +0100},
biburl = {https://dblp.org/rec/conf/pacis/AlsabawyCS11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/Cater-SteelZW11,
author = {Aileen Cater{-}Steel and
R{\"{u}}diger Zarnekow and
Jochen Wulf},
editor = {Peter B. Seddon and
Shirley Gregor},
title = {{IT} Service Management In The Academic Curriculum: Comparing An Australian
And German Experience},
booktitle = {Pacific Asia Conference on Information Systems, {PACIS} 2011: Quality
Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July
2011},
pages = {33},
publisher = {Queensland University of Technology},
year = {2011},
url = {http://aisel.aisnet.org/pacis2011/33},
timestamp = {Tue, 28 Feb 2012 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/pacis/Cater-SteelZW11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/GacengaC11,
author = {Francis Gacenga and
Aileen Cater{-}Steel},
editor = {Peter B. Seddon and
Shirley Gregor},
title = {Performance Measurement Of {IT} Service Management: {A} Case Study
Of An Australian University (Research In Progress)},
booktitle = {Pacific Asia Conference on Information Systems, {PACIS} 2011: Quality
Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July
2011},
pages = {63},
publisher = {Queensland University of Technology},
year = {2011},
url = {http://aisel.aisnet.org/pacis2011/63},
timestamp = {Tue, 28 Feb 2012 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/pacis/GacengaC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/GacengaCT11,
author = {Francis Gacenga and
Aileen Cater{-}Steel and
Wui{-}Gee Tan},
editor = {Peter B. Seddon and
Shirley Gregor},
title = {Towards {A} Framework And Contingency Theory For Performance Measurement:
{A} Mixed-Method Approach},
booktitle = {Pacific Asia Conference on Information Systems, {PACIS} 2011: Quality
Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July
2011},
pages = {64},
publisher = {Queensland University of Technology},
year = {2011},
url = {http://aisel.aisnet.org/pacis2011/64},
timestamp = {Tue, 28 Feb 2012 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/pacis/GacengaCT11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ajis/Cater-SteelT10,
author = {Aileen Cater{-}Steel and
Wui{-}Gee Tan},
title = {The Role of {IT} Service Management in Green {IT}},
journal = {Australas. J. Inf. Syst.},
volume = {17},
number = {1},
year = {2010},
url = {http://journal.acs.org.au/index.php/ajis/article/view/609},
timestamp = {Wed, 10 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ajis/Cater-SteelT10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijisss/Cater-Steel09,
author = {Aileen Cater{-}Steel},
title = {{IT} Service Departments Struggle to Adopt a Service-Oriented Philosophy},
journal = {Int. J. Inf. Syst. Serv. Sect.},
volume = {1},
number = {2},
pages = {69--77},
year = {2009},
url = {https://doi.org/10.4018/jisss.2009040105},
doi = {10.4018/JISSS.2009040105},
timestamp = {Tue, 29 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijisss/Cater-Steel09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ism/Cater-Steel09,
author = {Aileen Cater{-}Steel},
title = {From the Special Issue Editor: Introduction to Special Issue on {ICT}
Governance, Strategic Alignment and Service Management},
journal = {Inf. Syst. Manag.},
volume = {26},
number = {2},
pages = {96--97},
year = {2009},
url = {https://doi.org/10.1080/10580530902794752},
doi = {10.1080/10580530902794752},
timestamp = {Tue, 25 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ism/Cater-Steel09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ism/PollardC09,
author = {Carol Pollard and
Aileen Cater{-}Steel},
title = {Justifications, Strategies, and Critical Success Factors in Successful
{ITIL} Implementations in {U.S.} and Australian Companies: An Exploratory
Study},
journal = {Inf. Syst. Manag.},
volume = {26},
number = {2},
pages = {164--175},
year = {2009},
url = {https://doi.org/10.1080/10580530902797540},
doi = {10.1080/10580530902797540},
timestamp = {Tue, 25 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ism/PollardC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jcis/TanCT09,
author = {Wui{-}Gee Tan and
Aileen Cater{-}Steel and
Mark Toleman},
title = {Implementing it Service Management: {A} Case Study Focussing on Critical
Success Factors},
journal = {J. Comput. Inf. Syst.},
volume = {50},
number = {2},
pages = {1--12},
year = {2009},
url = {https://www.tandfonline.com/doi/abs/10.1080/08874417.2009.11645379},
doi = {10.1080/08874417.2009.11645379},
timestamp = {Thu, 16 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jcis/TanCT09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mcis/BrownC09,
author = {Martyn Brown and
Aileen Cater{-}Steel},
editor = {Angeliki Poulymenakou and
Nancy Pouloudi and
Katerina Pramatari},
title = {Do Rumours Contribute To Knowledge Management - And Will We Ever Know?},
booktitle = {The 4th Mediterranean Conference on Information Systems, {MCIS} 2009,
Athens University of Economics and Business, AUEB, Athens, Greece,
25-27 September 2009},
pages = {62},
publisher = {Athens University of Economics and Business / AISeL},
year = {2009},
url = {http://aisel.aisnet.org/mcis2009/62},
timestamp = {Tue, 19 Nov 2013 18:10:36 +0100},
biburl = {https://dblp.org/rec/conf/mcis/BrownC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jitsr/Cater-SteelT07,
author = {Aileen Cater{-}Steel and
Mark Toleman},
title = {Education for {IT} Service Management Standards},
journal = {Int. J. {IT} Stand. Stand. Res.},
volume = {5},
number = {2},
pages = {27--41},
year = {2007},
url = {https://doi.org/10.4018/jitsr.2007070103},
doi = {10.4018/JITSR.2007070103},
timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jitsr/Cater-SteelT07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/Cater-SteelM07,
author = {Aileen Cater{-}Steel and
Neil McBride},
editor = {Hubert {\"{O}}sterle and
Joachim Schelp and
Robert Winter},
title = {{IT} Service Management Improvement - Actor Network Perspective},
booktitle = {Proceedings of the Fifteenth European Conference on Information Systems,
{ECIS} 2007, St. Gallen, Switzerland, 2007},
pages = {1202--1213},
publisher = {University of St. Gallen},
year = {2007},
url = {http://aisel.aisnet.org/ecis2007/96},
timestamp = {Wed, 24 Jul 2019 16:44:05 +0200},
biburl = {https://dblp.org/rec/conf/ecis/Cater-SteelM07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pacis/Cater-SteelT07,
author = {Aileen Cater{-}Steel and
Mark Toleman},
title = {The Role of Universities in {IT} Service Management Education},
booktitle = {Pacific Asia Conference on Information Systems, {PACIS} 2007, Auckland,
New Zealand, July 4-6, 2007},
pages = {49},
publisher = {AISeL},
year = {2007},
url = {http://aisel.aisnet.org/pacis2007/49},
timestamp = {Thu, 01 Mar 2012 19:18:51 +0100},
biburl = {https://dblp.org/rec/conf/pacis/Cater-SteelT07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/infsof/Cater-SteelTR06,
author = {Aileen Cater{-}Steel and
Mark A. Toleman and
Terry Rout},
title = {Process improvement for small firms: An evaluation of the {RAPID}
assessment-based method},
journal = {Inf. Softw. Technol.},
volume = {48},
number = {5},
pages = {323--334},
year = {2006},
url = {https://doi.org/10.1016/j.infsof.2005.09.012},
doi = {10.1016/J.INFSOF.2005.09.012},
timestamp = {Thu, 20 Feb 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/infsof/Cater-SteelTR06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/Cater-SteelTT06,
author = {Aileen Cater{-}Steel and
Wui{-}Gee Tan and
Mark Toleman},
editor = {Jan Ljungberg and
Magnus Andersson},
title = {Challenge of adopting multiple process improvement frameworks},
booktitle = {Proceedings of the Fourteenth European Conference on Information Systems,
{ECIS} 2006, G{\"{o}}teborg, Sweden, 2006},
pages = {1375--1386},
year = {2006},
url = {http://aisel.aisnet.org/ecis2006/177},
timestamp = {Mon, 05 Dec 2016 15:14:00 +0100},
biburl = {https://dblp.org/rec/conf/ecis/Cater-SteelTT06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/isese/Cater-SteelTR05,
author = {Aileen Cater{-}Steel and
Mark Toleman and
Terry Rout},
title = {Addressing the challenges of replications of surveys in software engineering
research},
booktitle = {2005 International Symposium on Empirical Software Engineering {(ISESE}
2005), 17-18 November 2005, Noosa Heads, Australia},
pages = {204--213},
publisher = {{IEEE} Computer Society},
year = {2005},
url = {https://doi.org/10.1109/ISESE.2005.1541829},
doi = {10.1109/ISESE.2005.1541829},
timestamp = {Thu, 23 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/isese/Cater-SteelTR05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ajis/Cater-SteelG04,
author = {Aileen Cater{-}Steel and
Shelly Grist},
title = {Steps to Internet Adoption Success: a study of four small regional
organisations},
journal = {Australas. J. Inf. Syst.},
volume = {11},
number = {2},
year = {2004},
url = {http://journal.acs.org.au/index.php/ajis/article/view/114},
timestamp = {Wed, 10 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ajis/Cater-SteelG04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/aswec/Cater-Steel04,
author = {Aileen Cater{-}Steel},
title = {Low-rigour, Rapid Software Process Assessments for Small Software
Development Firms},
booktitle = {15th Australian Software Engineering Conference {(ASWEC} 2004), 13-16
April 2004, Melbourne, Australia},
pages = {368--378},
publisher = {{IEEE} Computer Society},
year = {2004},
url = {https://doi.org/10.1109/ASWEC.2004.1290490},
doi = {10.1109/ASWEC.2004.1290490},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/aswec/Cater-Steel04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejisdc/CormackCNN02,
author = {Sandra Cormack and
Aileen Cater{-}Steel and
Jeretta Horn Nord and
G. Daryl Nord},
title = {Propeller Heads - Handle with Care: Improving the IT-Business Relationship
through Cultural Awareness},
journal = {Electron. J. Inf. Syst. Dev. Ctries.},
volume = {7},
number = {1},
pages = {1--10},
year = {2002},
url = {https://doi.org/10.1002/j.1681-4835.2002.tb00042.x},
doi = {10.1002/J.1681-4835.2002.TB00042.X},
timestamp = {Mon, 28 Feb 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ejisdc/CormackCNN02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/aswec/Cater-Steel01,
author = {Aileen Cater{-}Steel},
title = {Process Improvement in Four Small Software Companies},
booktitle = {13th Australian Software Engineering Conference {(ASWEC} 2001), 26-28
August 2001, Canberra, Australia},
pages = {262--274},
publisher = {{IEEE} Computer Society},
year = {2001},
url = {https://doi.org/10.1109/ASWEC.2001.948520},
doi = {10.1109/ASWEC.2001.948520},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/aswec/Cater-Steel01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/aswec/Cater-Steel00,
author = {Aileen Cater{-}Steel},
title = {{COTS} Developers Lead Best Practice Adoption},
booktitle = {12th Australian Software Engineering Conference {(ASWEC} 2000), 28-30
April 2000, Canberra, Australia},
pages = {23--30},
publisher = {{IEEE} Computer Society},
year = {2000},
url = {https://doi.org/10.1109/ASWEC.2000.844555},
doi = {10.1109/ASWEC.2000.844555},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/aswec/Cater-Steel00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/apsec/Cater-SteelF97,
author = {Aileen Cater{-}Steel and
Edmond P. Fitzgerald},
title = {Quality assurance certification: adoption by Australian software developers
and its association with capability maturity},
booktitle = {4th Asia-Pacific Software Engineering and International Computer Science
Conference {(APSEC} '97 / {ICSC} '97), 2-5 December 1997, Clear Water
Bay, Hong Kong},
pages = {13--22},
publisher = {{IEEE} Computer Society},
year = {1997},
url = {https://doi.org/10.1109/APSEC.1997.640157},
doi = {10.1109/APSEC.1997.640157},
timestamp = {Thu, 23 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/apsec/Cater-SteelF97.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/FitzgeraldC95,
author = {Edmond P. Fitzgerald and
Aileen Cater{-}Steel},
title = {Champagne Training on a Beer Budget},
journal = {Commun. {ACM}},
volume = {38},
number = {7},
pages = {49--60},
year = {1995},
url = {https://doi.org/10.1145/213859.214798},
doi = {10.1145/213859.214798},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/cacm/FitzgeraldC95.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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