BibTeX records: William J. Kettinger

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@inproceedings{DBLP:conf/hicss/MilovichRKP24,
  author       = {Michael Milovich and
                  Joaquin Rodriguez and
                  Bill Kettinger and
                  Gabriele Piccoli},
  editor       = {Tung X. Bui},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {57th Hawaii International Conference on System Sciences, {HICSS} 2024,
                  Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January
                  3-6, 2024},
  pages        = {6635},
  publisher    = {ScholarSpace},
  year         = {2024},
  url          = {https://hdl.handle.net/10125/107180},
  timestamp    = {Thu, 04 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/hicss/MilovichRKP24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/MilovichGKP23,
  author       = {Michael Milovich and
                  Ester Gonzalez and
                  Bill Kettinger and
                  Gabriele Piccoli},
  editor       = {Tung X. Bui},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {56th Hawaii International Conference on System Sciences, {HICSS} 2023,
                  Maui, Hawaii, USA, January 3-6, 2023},
  pages        = {6128},
  publisher    = {ScholarSpace},
  year         = {2023},
  url          = {https://hdl.handle.net/10125/103376},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/MilovichGKP23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/RaddatzKC22,
  author       = {Nirmalee I. Raddatz and
                  William J. Kettinger and
                  Joshua G. Coyne},
  title        = {Giving to Get Well: Patients' Willingness to Manage and Share Health
                  Information on AI-Driven Platforms},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {52},
  pages        = {53},
  year         = {2022},
  url          = {https://aisel.aisnet.org/cais/vol52/iss1/53},
  timestamp    = {Thu, 17 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/RaddatzKC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/NajjarKK22,
  author       = {Mohammad Said Najjar and
                  William J. Kettinger and
                  Lynda Kettinger},
  title        = {{IS} incident recovery and service value: a service-dominant logic
                  view},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {31},
  number       = {4},
  pages        = {492--524},
  year         = {2022},
  url          = {https://doi.org/10.1080/0960085x.2020.1869915},
  doi          = {10.1080/0960085X.2020.1869915},
  timestamp    = {Tue, 06 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/NajjarKK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isf/LiK22,
  author       = {Yuan Li and
                  William J. Kettinger},
  title        = {Testing the Relationship Between Information and Knowledge in Computer-Aided
                  Decision-Making},
  journal      = {Inf. Syst. Frontiers},
  volume       = {24},
  number       = {6},
  pages        = {1827--1843},
  year         = {2022},
  url          = {https://doi.org/10.1007/s10796-021-10205-w},
  doi          = {10.1007/S10796-021-10205-W},
  timestamp    = {Sun, 15 Jan 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/isf/LiK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jcis/BuiKP22,
  author       = {Son Bui and
                  William J. Kettinger and
                  Insu Park},
  title        = {Identity Sharing and Adaptive Personalization Influencing Online Repurchases},
  journal      = {J. Comput. Inf. Syst.},
  volume       = {62},
  number       = {4},
  pages        = {778--789},
  year         = {2022},
  url          = {https://doi.org/10.1080/08874417.2021.1919939},
  doi          = {10.1080/08874417.2021.1919939},
  timestamp    = {Sat, 10 Sep 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jcis/BuiKP22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/LiZK22,
  author       = {He Li and
                  Chen Zhang and
                  William J. Kettinger},
  title        = {Digital Platform Ecosystem Dynamics: The Roles of Product Scope, Innovation,
                  and Collaborative Network Centrality},
  journal      = {{MIS} Q.},
  volume       = {46},
  number       = {2},
  pages        = {739--770},
  year         = {2022},
  url          = {https://doi.org/10.25300/misq/2022/15444},
  doi          = {10.25300/MISQ/2022/15444},
  timestamp    = {Fri, 10 Feb 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/misq/LiZK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/GonzalezPMK22,
  author       = {Ester Gonzalez and
                  Gabriele Piccoli and
                  Michael Milovich and
                  Bill Kettinger},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {55th Hawaii International Conference on System Sciences, {HICSS} 2022,
                  Virtual Event / Maui, Hawaii, USA, January 4-7, 2022},
  pages        = {1},
  publisher    = {ScholarSpace},
  year         = {2022},
  url          = {http://hdl.handle.net/10125/80166},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/GonzalezPMK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/HenningssonKZV21,
  author       = {Stefan Henningsson and
                  William J. Kettinger and
                  Chen Zhang and
                  Nageswaran Vaidyanathan},
  title        = {Transformative rare events: Leveraging digital affordance actualisation},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {30},
  number       = {2},
  pages        = {137--156},
  year         = {2021},
  url          = {https://doi.org/10.1080/0960085X.2020.1860656},
  doi          = {10.1080/0960085X.2020.1860656},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ejis/HenningssonKZV21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jais/LiK21,
  author       = {He Li and
                  William J. Kettinger},
  title        = {The Building Blocks of Software Platforms: Understanding the Past
                  to Forge the Future},
  journal      = {J. Assoc. Inf. Syst.},
  volume       = {22},
  number       = {6},
  pages        = {9},
  year         = {2021},
  url          = {https://aisel.aisnet.org/jais/vol22/iss6/9},
  timestamp    = {Mon, 27 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jais/LiK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/LiYK21,
  author       = {He Li and
                  Sungjin Yoo and
                  William J. Kettinger},
  title        = {The Roles of {IT} Strategies and Security Investments in Reducing
                  Organizational Security Breaches},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {38},
  number       = {1},
  pages        = {222--245},
  year         = {2021},
  url          = {https://doi.org/10.1080/07421222.2021.1870390},
  doi          = {10.1080/07421222.2021.1870390},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/LiYK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jsis/KettingerRM21,
  author       = {William J. Kettinger and
                  Sung Yul Ryoo and
                  Donald A. Marchand},
  title        = {We're engaged! Following the path to a successful information management
                  capability},
  journal      = {J. Strateg. Inf. Syst.},
  volume       = {30},
  number       = {3},
  pages        = {101681},
  year         = {2021},
  url          = {https://doi.org/10.1016/j.jsis.2021.101681},
  doi          = {10.1016/J.JSIS.2021.101681},
  timestamp    = {Wed, 07 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jsis/KettingerRM21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/GonzalezKPM21,
  author       = {Ester Gonzalez and
                  Bill Kettinger and
                  Gabriele Piccoli and
                  Michael Milovich},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {54th Hawaii International Conference on System Sciences, {HICSS} 2021,
                  Kauai, Hawaii, USA, January 5, 2021},
  pages        = {1},
  publisher    = {ScholarSpace},
  year         = {2021},
  url          = {https://hdl.handle.net/10125/71374},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/GonzalezKPM21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/PiccoliMGK20,
  author       = {Gabriele Piccoli and
                  Michael Milovich and
                  Ester Gonzalez and
                  Bill Kettinger},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {53rd Hawaii International Conference on System Sciences, {HICSS} 2020,
                  Maui, Hawaii, USA, January 7-10, 2020},
  pages        = {1},
  publisher    = {ScholarSpace},
  year         = {2020},
  url          = {https://hdl.handle.net/10125/64449},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/PiccoliMGK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/LeidnerKGM19,
  author       = {Dorothy E. Leidner and
                  Bill Kettinger and
                  Ester Gonzalez and
                  Michael Milovich Jr.},
  editor       = {Tung Bui},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {52nd Hawaii International Conference on System Sciences, {HICSS} 2019,
                  Grand Wailea, Maui, Hawaii, USA, January 8-11, 2019},
  pages        = {1},
  publisher    = {ScholarSpace},
  year         = {2019},
  url          = {https://hdl.handle.net/10125/60361},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/LeidnerKGM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/KettingerLZ19,
  author       = {William J. Kettinger and
                  He Li and
                  Chen Zhang},
  editor       = {Helmut Krcmar and
                  Jane Fedorowicz and
                  Wai Fong Boh and
                  Jan Marco Leimeister and
                  Sunil Wattal},
  title        = {Information Management Capabilities in the Digital Era: The Senior
                  Manager's Perspective},
  booktitle    = {Proceedings of the 40th International Conference on Information Systems,
                  {ICIS} 2019, Munich, Germany, December 15-18, 2019},
  publisher    = {Association for Information Systems},
  year         = {2019},
  url          = {https://aisel.aisnet.org/icis2019/practice\_is\_research/practice\_is\_research/6},
  timestamp    = {Mon, 27 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/KettingerLZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/LiYK19,
  author       = {He Li and
                  Sungjin Yoo and
                  William J. Kettinger},
  editor       = {Helmut Krcmar and
                  Jane Fedorowicz and
                  Wai Fong Boh and
                  Jan Marco Leimeister and
                  Sunil Wattal},
  title        = {The Changing Tides of Investments and Strategies and Their Impacts
                  on Security Breaches},
  booktitle    = {Proceedings of the 40th International Conference on Information Systems,
                  {ICIS} 2019, Munich, Germany, December 15-18, 2019},
  publisher    = {Association for Information Systems},
  year         = {2019},
  url          = {https://aisel.aisnet.org/icis2019/cyber\_security\_privacy\_ethics\_IS/cyber\_security\_privacy/33},
  timestamp    = {Mon, 27 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/LiYK19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jcis/HuSKZ018,
  author       = {Tao Hu and
                  Thomas F. Stafford and
                  William J. Kettinger and
                  Xihui Paul Zhang and
                  Hua Dai},
  title        = {Formation and Effect of Social Media Usage Habit},
  journal      = {J. Comput. Inf. Syst.},
  volume       = {58},
  number       = {4},
  pages        = {334--343},
  year         = {2018},
  url          = {https://www.tandfonline.com/doi/abs/10.1080/08874417.2016.1261378},
  doi          = {10.1080/08874417.2016.1261378},
  timestamp    = {Thu, 16 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jcis/HuSKZ018.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/BenlianKSW18,
  author       = {Alexander Benlian and
                  William J. Kettinger and
                  Ali Sunyaev and
                  Till J. Winkler},
  title        = {Special Section: The Transformative Value of Cloud Computing: {A}
                  Decoupling, Platformization, and Recombination Theoretical Framework},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {35},
  number       = {3},
  pages        = {719--739},
  year         = {2018},
  url          = {https://doi.org/10.1080/07421222.2018.1481634},
  doi          = {10.1080/07421222.2018.1481634},
  timestamp    = {Thu, 14 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/BenlianKSW18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/ZhangKKY18,
  author       = {Chen Zhang and
                  William J. Kettinger and
                  Prajakta Kolte and
                  Sungjin Yoo},
  title        = {Established Companies' Strategic Responses to Sharing Economy Threats},
  journal      = {{MIS} Q. Executive},
  volume       = {17},
  number       = {1},
  pages        = {5},
  year         = {2018},
  url          = {https://aisel.aisnet.org/misqe/vol17/iss1/5},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/ZhangKKY18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/LeidnerKGM18,
  author       = {Dorothy E. Leidner and
                  Bill Kettinger and
                  Ester Gonzalez and
                  Michael Milovich},
  editor       = {Tung Bui},
  title        = {Introduction to the Minitrack on Practice-based {IS} Research},
  booktitle    = {51st Hawaii International Conference on System Sciences, {HICSS} 2018,
                  Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018},
  pages        = {1},
  publisher    = {ScholarSpace / {AIS} Electronic Library (AISeL)},
  year         = {2018},
  url          = {https://hdl.handle.net/10125/50521},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/LeidnerKGM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/LeidnerKGM17,
  author       = {Dorothy E. Leidner and
                  Bill Kettinger and
                  Ester Gonzalez and
                  Michael Milovich},
  editor       = {Tung Bui},
  title        = {Introduction to Practice-based {IS} Research Minitrack},
  booktitle    = {50th Hawaii International Conference on System Sciences, {HICSS} 2017,
                  Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017},
  publisher    = {ScholarSpace / {AIS} Electronic Library (AISeL)},
  year         = {2017},
  url          = {http://aisel.aisnet.org/hicss-50/os/practice-based\_research/1},
  timestamp    = {Thu, 28 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/LeidnerKGM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/itm/HouXBK16,
  author       = {Liwen Hou and
                  Ling Xue and
                  Son Bui and
                  William J. Kettinger},
  title        = {System sourcing and information processing capability in supply chains:
                  a study of small suppliers},
  journal      = {Inf. Technol. Manag.},
  volume       = {17},
  number       = {4},
  pages        = {379--391},
  year         = {2016},
  url          = {https://doi.org/10.1007/s10799-016-0255-7},
  doi          = {10.1007/S10799-016-0255-7},
  timestamp    = {Fri, 22 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/itm/HouXBK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/HenningssonK16,
  author       = {Stefan Henningsson and
                  William J. Kettinger},
  title        = {Understanding Information Systems Integration Deficiencies in Mergers
                  and Acquisitions: {A} Configurational Perspective},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {33},
  number       = {4},
  pages        = {942--977},
  year         = {2016},
  url          = {https://doi.org/10.1080/07421222.2016.1267516},
  doi          = {10.1080/07421222.2016.1267516},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/HenningssonK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/HenningssonK16,
  author       = {Stefan Henningsson and
                  William J. Kettinger},
  title        = {Managing {IT} Integration Risk in Acquisitions},
  journal      = {{MIS} Q. Executive},
  volume       = {15},
  number       = {1},
  pages        = {3},
  year         = {2016},
  url          = {https://aisel.aisnet.org/misqe/vol15/iss1/3},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/HenningssonK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/MahadevanKM15,
  author       = {Lakshman Mahadevan and
                  William J. Kettinger and
                  Thomas O. Meservy},
  title        = {Running on Hybrid: Control Changes when Introducing an Agile Methodology
                  in a Traditional "Waterfall" System Development Environment},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {36},
  pages        = {5},
  year         = {2015},
  url          = {https://doi.org/10.17705/1cais.03605},
  doi          = {10.17705/1CAIS.03605},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/MahadevanKM15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/KettingerLDK15,
  author       = {William J. Kettinger and
                  Yuan Li and
                  Joshua M. Davis and
                  Lynda Kettinger},
  title        = {The roles of psychological climate, information management capabilities,
                  and {IT} support on knowledge-sharing: an {MOA} perspective},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {24},
  number       = {1},
  pages        = {59--75},
  year         = {2015},
  url          = {https://doi.org/10.1057/ejis.2013.25},
  doi          = {10.1057/EJIS.2013.25},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/KettingerLDK15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/HuKP15,
  author       = {Tao Hu and
                  William J. Kettinger and
                  Robin S. Poston},
  title        = {The effect of online social value on satisfaction and continued use
                  of social media},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {24},
  number       = {4},
  pages        = {391--410},
  year         = {2015},
  url          = {https://doi.org/10.1057/ejis.2014.22},
  doi          = {10.1057/EJIS.2014.22},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/HuKP15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/HwangKY15,
  author       = {Yujong Hwang and
                  William J. Kettinger and
                  Mun Yong Yi},
  title        = {Personal information management effectiveness of knowledge workers:
                  conceptual development and empirical validation},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {24},
  number       = {6},
  pages        = {588--606},
  year         = {2015},
  url          = {https://doi.org/10.1057/ejis.2014.24},
  doi          = {10.1057/EJIS.2014.24},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/HwangKY15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/HenningssonK15,
  author       = {Stefan Henningsson and
                  William J. Kettinger},
  editor       = {Tung X. Bui and
                  Ralph H. Sprague Jr.},
  title        = {Late to the Game: Assessing {IT} Integration Risk after the Acquisition
                  Target Has Been Identified},
  booktitle    = {48th Hawaii International Conference on System Sciences, {HICSS} 2015,
                  Kauai, Hawaii, USA, January 5-8, 2015},
  pages        = {4651--4660},
  publisher    = {{IEEE} Computer Society},
  year         = {2015},
  url          = {https://doi.org/10.1109/HICSS.2015.554},
  doi          = {10.1109/HICSS.2015.554},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/hicss/HenningssonK15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jais/RichardsonKBQ14,
  author       = {Sandra M. Richardson and
                  William J. Kettinger and
                  Michael S. Banks and
                  Yuri Quintana},
  title        = {{IT} and Agility in the Social Enterprise: {A} Case Study of St Jude
                  Children's Research Hospital's "Cure4Kids" IT-Platform for
                  International Outreach},
  journal      = {J. Assoc. Inf. Syst.},
  volume       = {15},
  number       = {1},
  pages        = {2},
  year         = {2014},
  url          = {https://doi.org/10.17705/1jais.00351},
  doi          = {10.17705/1JAIS.00351},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jais/RichardsonKBQ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jdm/PostonK14,
  author       = {Robin S. Poston and
                  William J. Kettinger},
  title        = {Mindfully Experimenting with {IT:} Cases on Corporate Social Media
                  Introduction},
  journal      = {J. Database Manag.},
  volume       = {25},
  number       = {2},
  pages        = {29--51},
  year         = {2014},
  url          = {https://doi.org/10.4018/jdm.2014040102},
  doi          = {10.4018/JDM.2014040102},
  timestamp    = {Sat, 20 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jdm/PostonK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/LeidnerDKL14,
  author       = {Dorothy E. Leidner and
                  Jan Damsgaard and
                  Bill Kettinger and
                  Mary C. Lacity},
  title        = {Editor's Comments},
  journal      = {{MIS} Q. Executive},
  volume       = {13},
  number       = {4},
  pages        = {1},
  year         = {2014},
  url          = {https://aisel.aisnet.org/misqe/vol13/iss4/1},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/LeidnerDKL14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/WakolbingerFK13,
  author       = {Tina Wakolbinger and
                  Frances Hauge Fabian and
                  William J. Kettinger},
  title        = {IT-enabled Interorganizational Information Sharing Under Co-opetition
                  in Disasters: {A} Game-Theoretic Framework},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {33},
  pages        = {5},
  year         = {2013},
  url          = {https://doi.org/10.17705/1cais.03305},
  doi          = {10.17705/1CAIS.03305},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/WakolbingerFK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijinfoman/HwangKY13,
  author       = {Yujong Hwang and
                  William J. Kettinger and
                  Mun Yong Yi},
  title        = {A study on the motivational aspects of information management practice},
  journal      = {Int. J. Inf. Manag.},
  volume       = {33},
  number       = {1},
  pages        = {177--184},
  year         = {2013},
  url          = {https://doi.org/10.1016/j.ijinfomgt.2012.09.002},
  doi          = {10.1016/J.IJINFOMGT.2012.09.002},
  timestamp    = {Fri, 21 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijinfoman/HwangKY13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isr/KettingerZC13,
  author       = {William J. Kettinger and
                  Chen Zhang and
                  Kuo{-}Chung Chang},
  title        = {Research Note - {A} View from the Top: Integrated Information Delivery
                  and Effective Information Use from the Senior Executive's Perspective},
  journal      = {Inf. Syst. Res.},
  volume       = {24},
  number       = {3},
  pages        = {842--860},
  year         = {2013},
  url          = {https://doi.org/10.1287/isre.1120.0473},
  doi          = {10.1287/ISRE.1120.0473},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/isr/KettingerZC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/NajjarK13,
  author       = {Mohammad Said Najjar and
                  William J. Kettinger},
  title        = {Data Monetization: Lessons from a Retailer's Journey},
  journal      = {{MIS} Q. Executive},
  volume       = {12},
  number       = {4},
  pages        = {4},
  year         = {2013},
  url          = {https://aisel.aisnet.org/misqe/vol12/iss4/4},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/NajjarK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/BuiK13,
  author       = {Son Bui and
                  William J. Kettinger},
  title        = {Adverse Selection in Online New-Goods Market: An Analysis of Product
                  Uncertainty and Seller Uncertainty},
  booktitle    = {19th Americas Conference on Information Systems, {AMCIS} 2013, Chicago,
                  Illinois, USA, August 15-17, 2013},
  publisher    = {Association for Information Systems},
  year         = {2013},
  url          = {http://aisel.aisnet.org/amcis2013/eBusinessIntelligence/RoundTablePresentations/8},
  timestamp    = {Wed, 02 Jul 2014 19:53:07 +0200},
  biburl       = {https://dblp.org/rec/conf/amcis/BuiK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/BuiKP13,
  author       = {Son Bui and
                  William J. Kettinger and
                  Insu Park},
  title        = {Personalization to New Website Users: The Role of Trust and Culture},
  booktitle    = {19th Americas Conference on Information Systems, {AMCIS} 2013, Chicago,
                  Illinois, USA, August 15-17, 2013},
  publisher    = {Association for Information Systems},
  year         = {2013},
  url          = {http://aisel.aisnet.org/amcis2013/GlobalIssues/RoundTablePresentations/1},
  timestamp    = {Tue, 01 Jul 2014 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/amcis/BuiKP13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigcpr/PatelKR13,
  author       = {Jignya Patel and
                  William J. Kettinger and
                  Sung Yul Ryoo},
  editor       = {Thomas W. Ferratt and
                  Eileen M. Trauth and
                  K. D. Joshi and
                  Allison J. Morgan},
  title        = {Applying the job demand-resource theoretical framework to better understand
                  the stress inducing and reducing aspects of {IT} in jobs},
  booktitle    = {2013 Computers and People Research Conference, {SIGMIS-CPR} '13, Cincinnati,
                  OH, USA, May 30 - June 01, 2013},
  pages        = {179--184},
  publisher    = {{ACM}},
  year         = {2013},
  url          = {https://doi.org/10.1145/2487294.2487333},
  doi          = {10.1145/2487294.2487333},
  timestamp    = {Thu, 31 Oct 2019 17:22:04 +0100},
  biburl       = {https://dblp.org/rec/conf/sigcpr/PatelKR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijecommerce/YunKL12,
  author       = {Haejung Yun and
                  William J. Kettinger and
                  Choong C. Lee},
  title        = {A New Open Door: The Smartphone's Impact on Work-to-Life Conflict,
                  Stress, and Resistance},
  journal      = {Int. J. Electron. Commer.},
  volume       = {16},
  number       = {4},
  pages        = {121--152},
  year         = {2012},
  url          = {https://doi.org/10.2753/JEC1086-4415160405},
  doi          = {10.2753/JEC1086-4415160405},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijecommerce/YunKL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/BuiPK12,
  author       = {Son Bui and
                  Insu Park and
                  William J. Kettinger},
  title        = {The Mediating Role of Adaptive Personalization in Online Shopping},
  booktitle    = {18th Americas Conference on Information Systems, {AMCIS} 2012, Seattle,
                  Washington, USA, August 9-11, 2012},
  publisher    = {Association for Information Systems},
  year         = {2012},
  url          = {http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/6},
  timestamp    = {Thu, 21 Jun 2018 07:22:09 +0200},
  biburl       = {https://dblp.org/rec/conf/amcis/BuiPK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/LeeFLK12,
  author       = {Lorraine Lee and
                  Dutch Fayard and
                  Robert Leitch and
                  William J. Kettinger},
  title        = {A Relational View of Accounting Information Sharing},
  booktitle    = {18th Americas Conference on Information Systems, {AMCIS} 2012, Seattle,
                  Washington, USA, August 9-11, 2012},
  publisher    = {Association for Information Systems},
  year         = {2012},
  url          = {http://aisel.aisnet.org/amcis2012/proceedings/AccountingInformationSystems/9},
  timestamp    = {Tue, 29 Jan 2013 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/LeeFLK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/PatelRK12,
  author       = {Jignya Patel and
                  Sung Yul Ryoo and
                  William J. Kettinger},
  title        = {Theorizing the Dual Role of Information Technology in Technostress
                  Research},
  booktitle    = {18th Americas Conference on Information Systems, {AMCIS} 2012, Seattle,
                  Washington, USA, August 9-11, 2012},
  publisher    = {Association for Information Systems},
  year         = {2012},
  url          = {http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/12},
  timestamp    = {Tue, 04 Jun 2013 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/amcis/PatelRK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/ZhangDAK12,
  author       = {Chen Zhang and
                  Qizhi Dai and
                  Deepti Agrawal and
                  William J. Kettinger},
  title        = {Impact of {IT} Product Compatibility Initiatives on the Market Value
                  of Firms},
  booktitle    = {20th European Conference on Information Systems, {ECIS} 2012, Barcelona,
                  Spain, June 10-13, 2012},
  pages        = {238},
  year         = {2012},
  url          = {http://aisel.aisnet.org/ecis2012/238},
  timestamp    = {Mon, 18 Jun 2018 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ecis/ZhangDAK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/YunLK12,
  author       = {Haejung Yun and
                  Choong C. Lee and
                  William J. Kettinger},
  title        = {Personal Information Breach as a Service Failure: Examining Relationships
                  among Recovery Efforts, Justice, and Customer Responses},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2012, Orlando, Florida, USA, December 16-19, 2012},
  publisher    = {Association for Information Systems},
  year         = {2012},
  url          = {http://aisel.aisnet.org/icis2012/proceedings/ResearchInProgress/22},
  timestamp    = {Tue, 29 Jan 2013 19:04:31 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/YunLK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/YunLKK11,
  author       = {Haejung Yun and
                  Choong C. Lee and
                  Byung Geun Kim and
                  William J. Kettinger},
  title        = {What Determines Actual Use of Mobile Web Browsing Services? {A} Contextual
                  Study in Korea},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {28},
  pages        = {21},
  year         = {2011},
  url          = {https://doi.org/10.17705/1cais.02821},
  doi          = {10.17705/1CAIS.02821},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/YunLKK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/HuPK11,
  author       = {Tao Hu and
                  Robin S. Poston and
                  William J. Kettinger},
  title        = {Nonadopters of Online Social Network Services: Is It Easy to Have
                  Fun Yet?},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {29},
  pages        = {25},
  year         = {2011},
  url          = {https://doi.org/10.17705/1cais.02925},
  doi          = {10.17705/1CAIS.02925},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/HuPK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/db/SaeedGKG11,
  author       = {Khawaja Asjad Saeed and
                  Varun Grover and
                  William J. Kettinger and
                  Subo Guha},
  title        = {The successful implementation of customer relationship management
                  {(CRM)} system projects},
  journal      = {Data Base},
  volume       = {42},
  number       = {2},
  pages        = {9--31},
  year         = {2011},
  url          = {https://doi.org/10.1145/1989098.1989100},
  doi          = {10.1145/1989098.1989100},
  timestamp    = {Wed, 20 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/db/SaeedGKG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isj/KettingerM11,
  author       = {William J. Kettinger and
                  Donald A. Marchand},
  title        = {Information management practices {(IMP)} from the senior manager's
                  perspective: an investigation of the {IMP} construct and its measurement},
  journal      = {Inf. Syst. J.},
  volume       = {21},
  number       = {5},
  pages        = {385--406},
  year         = {2011},
  url          = {https://doi.org/10.1111/j.1365-2575.2011.00376.x},
  doi          = {10.1111/J.1365-2575.2011.00376.X},
  timestamp    = {Fri, 26 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/isj/KettingerM11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/KettingerZM11,
  author       = {William J. Kettinger and
                  Chen Zhang and
                  Donald A. Marchand},
  title        = {{CIO} and Business Executive Leadership Approaches to Establishing
                  Company-wide Information Orientation},
  journal      = {{MIS} Q. Executive},
  volume       = {10},
  number       = {4},
  pages        = {4},
  year         = {2011},
  url          = {https://aisel.aisnet.org/misqe/vol10/iss4/4},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/KettingerZM11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/ZhangOKK11,
  author       = {Chen Zhang and
                  Anssi {\"{O}}{\"{o}}rni and
                  William J. Kettinger and
                  Jeffrey P. Kaleta},
  editor       = {Virpi Kristiina Tuunainen and
                  Matti Rossi and
                  Joe Nandhakumar},
  title        = {A fork in the road: a conceptual model of online consumer iterative
                  search},
  booktitle    = {19th European Conference on Information Systems, {ECIS} 2011, Helsinki,
                  Finland, June 9-11, 2011},
  pages        = {216},
  year         = {2011},
  url          = {http://aisel.aisnet.org/ecis2011/216},
  timestamp    = {Mon, 21 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ecis/ZhangOKK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cais/HwangKY10,
  author       = {Yujong Hwang and
                  William J. Kettinger and
                  Mun Yong Yi},
  title        = {Understanding Information Behavior and the Relationship to Job Performance},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {27},
  pages        = {8},
  year         = {2010},
  url          = {https://doi.org/10.17705/1cais.02708},
  doi          = {10.17705/1CAIS.02708},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/HwangKY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/KettingerL10,
  author       = {William J. Kettinger and
                  Yuan Li},
  title        = {The infological equation extended: towards conceptual clarity in the
                  relationship between data, information and knowledge},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {19},
  number       = {4},
  pages        = {409--421},
  year         = {2010},
  url          = {https://doi.org/10.1057/ejis.2010.25},
  doi          = {10.1057/EJIS.2010.25},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/KettingerL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/KettingerMD10,
  author       = {William J. Kettinger and
                  Donald A. Marchand and
                  Joshua M. Davis},
  title        = {Designing Enterprise {IT} Architectures to Optimize Flexibility and
                  Standardization in Global Business},
  journal      = {{MIS} Q. Executive},
  volume       = {9},
  number       = {2},
  pages        = {3},
  year         = {2010},
  url          = {https://aisel.aisnet.org/misqe/vol9/iss2/3},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/KettingerMD10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/NajjarSK10,
  author       = {Mohammad Said Najjar and
                  Aaron Kennon Smith and
                  William J. Kettinger},
  editor       = {Martin Santana and
                  Jerry N. Luftman and
                  Ajay S. Vinze},
  title        = {'Stuff' Happens: {A} Theoretical Framework for Internal {IS} Service
                  Recovery},
  booktitle    = {Sustainable {IT} Collaboration Around the Globe. 16th Americas Conference
                  on Information Systems, {AMCIS} 2010, Lima, Peru, August 12-15, 2010},
  pages        = {505},
  publisher    = {Association for Information Systems},
  year         = {2010},
  url          = {http://aisel.aisnet.org/amcis2010/505},
  timestamp    = {Mon, 02 Jan 2012 14:47:22 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/NajjarSK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/DavisKK09,
  author       = {Joshua M. Davis and
                  William J. Kettinger and
                  Dimitar G. Kunev},
  title        = {When users are {IT} experts too: the effects of joint {IT} competence
                  and partnership on satisfaction with enterprise-level systems implementation},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {18},
  number       = {1},
  pages        = {26--37},
  year         = {2009},
  url          = {https://doi.org/10.1057/ejis.2009.4},
  doi          = {10.1057/EJIS.2009.4},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/DavisKK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/iam/KettingerPS09,
  author       = {William J. Kettinger and
                  Sung{-}Hee "Sunny" Park and
                  Jeffery Smith},
  title        = {Understanding the consequences of information systems service quality
                  on {IS} service reuse},
  journal      = {Inf. Manag.},
  volume       = {46},
  number       = {6},
  pages        = {335--341},
  year         = {2009},
  url          = {https://doi.org/10.1016/j.im.2009.03.004},
  doi          = {10.1016/J.IM.2009.03.004},
  timestamp    = {Thu, 20 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/iam/KettingerPS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ism/SimonPK09,
  author       = {Judith C. Simon and
                  Robin S. Poston and
                  Bill Kettinger},
  title        = {Creating Better Governance of Offshore Services},
  journal      = {Inf. Syst. Manag.},
  volume       = {26},
  number       = {2},
  pages        = {110--122},
  year         = {2009},
  url          = {https://doi.org/10.1080/10580530902794778},
  doi          = {10.1080/10580530902794778},
  timestamp    = {Tue, 25 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ism/SimonPK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misqe/PostonKS09,
  author       = {Robin S. Poston and
                  William J. Kettinger and
                  Judith C. Simon},
  title        = {Managing the Vendor Set: Achieving Best Pricing and Quality Service
                  in {IT} Outsourcing},
  journal      = {{MIS} Q. Executive},
  volume       = {8},
  number       = {2},
  pages        = {6},
  year         = {2009},
  url          = {https://aisel.aisnet.org/misqe/vol8/iss2/6},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misqe/PostonKS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/MahadevanKP09,
  author       = {Lakshman Mahadevan and
                  William J. Kettinger and
                  Rahul Paul},
  editor       = {Robert C. Nickerson and
                  Ramesh Sharda},
  title        = {A Three Level Model of {SOA} Maturity: Toward Achieving Sense and
                  Respond},
  booktitle    = {Proceedings of the 15th Americas Conference on Information Systems,
                  {AMCIS} 2009, San Francisco, California, USA, August 6-9, 2009},
  pages        = {337},
  publisher    = {Association for Information Systems},
  year         = {2009},
  url          = {http://aisel.aisnet.org/amcis2009/337},
  timestamp    = {Mon, 02 Jan 2012 19:01:22 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/MahadevanKP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/ChangKZ09,
  author       = {Kuo{-}Chung Chang and
                  William J. Kettinger and
                  Chen Zhang},
  editor       = {Jay F. Nunamaker Jr. and
                  Wendy L. Currie},
  title        = {Assimilation of Enterprise Systems: The Mediating Role of Information
                  Integration of Information Impact},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2009, Phoenix, Arizona, USA, December 15-18, 2009},
  pages        = {90},
  publisher    = {Association for Information Systems},
  year         = {2009},
  url          = {http://aisel.aisnet.org/icis2009/90},
  timestamp    = {Mon, 18 Jun 2018 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/ChangKZ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/DavisK08,
  author       = {Joshua M. Davis and
                  William J. Kettinger},
  editor       = {Izak Benbasat and
                  Ali R. Montazemi},
  title        = {Striking the Right Balance When Users are Good at {IT} Too!: Partnering
                  for Enterprise System Success},
  booktitle    = {Learning from the past {\&} charting the future of the discipline.
                  14th Americas Conference on Information Systems, {AMCIS} 2008, Toronto,
                  Ontario, Canada, August 14-17, 2008},
  pages        = {164},
  publisher    = {Association for Information Systems},
  year         = {2008},
  url          = {http://aisel.aisnet.org/amcis2008/164},
  timestamp    = {Tue, 03 Jan 2012 16:36:36 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/DavisK08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/HuK08,
  author       = {Tao Hu and
                  William J. Kettinger},
  title        = {Why People Continue to Use Social Networking Services: Developing
                  a Comprehensive Model},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2008, Paris, France, December 14-17, 2008},
  pages        = {89},
  publisher    = {Association for Information Systems},
  year         = {2008},
  url          = {http://aisel.aisnet.org/icis2008/89},
  timestamp    = {Wed, 28 Dec 2011 12:50:25 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/HuK08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jais/LiK06,
  author       = {Yuan Li and
                  William J. Kettinger},
  title        = {An Evolutionary Information-Processing Theory of Knowledge Creation},
  journal      = {J. Assoc. Inf. Syst.},
  volume       = {7},
  number       = {9},
  pages        = {25},
  year         = {2006},
  url          = {https://doi.org/10.17705/1jais.00101},
  doi          = {10.17705/1JAIS.00101},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jais/LiK06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/LeeFKL06,
  author       = {Lorraine Lee and
                  Louis Fayard and
                  William J. Kettinger and
                  Robert Leitch},
  title        = {The Role of Electronic Integration and Absorptive Capacity on Interorganizational
                  Cost Management in Supply Chains},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2006, Milwaukee, Wisconsin, USA, December 10-13, 2006},
  pages        = {42},
  publisher    = {Association for Information Systems},
  year         = {2006},
  url          = {http://aisel.aisnet.org/icis2006/42},
  timestamp    = {Wed, 28 Dec 2011 16:08:44 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/LeeFKL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/KettingerL05,
  author       = {William J. Kettinger and
                  Choong C. Lee},
  title        = {Zones of Tolerance: Alternative Scales for Measuring Information Systems
                  Service Quality},
  journal      = {{MIS} Q.},
  volume       = {29},
  number       = {4},
  pages        = {607--623},
  year         = {2005},
  url          = {http://misq.org/zones-of-tolerance-alternative-scales-for-measuring-information-systems-service-quality.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KettingerL05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/HackbarthK04,
  author       = {Gary Hackbarth and
                  William J. Kettinger},
  title        = {Strategic aspirations for net-enabled business},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {13},
  number       = {4},
  pages        = {273--285},
  year         = {2004},
  url          = {https://doi.org/10.1057/palgrave.ejis.3000511},
  doi          = {10.1057/PALGRAVE.EJIS.3000511},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ejis/HackbarthK04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/KohliK04,
  author       = {Rajiv Kohli and
                  William J. Kettinger},
  title        = {Informating the Clan: Controlling Physicians' Costs and Outcomes},
  journal      = {{MIS} Q.},
  volume       = {28},
  number       = {3},
  pages        = {363--394},
  year         = {2004},
  url          = {http://misq.org/informating-the-clan-controlling-physicians-costs-and-outcomes.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KohliK04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcis/ChangGK03,
  author       = {Kuo{-}Chung Chang and
                  Andrew Gold and
                  William J. Kettinger},
  title        = {The Extent of Enterprise System Adoption in Companies: {A} Multiple
                  Theoretical Perspective},
  booktitle    = {9th Americas Conference on Information Systems, {AMCIS} 2003, Tampa,
                  FL, USA, August 4-6, 2003},
  pages        = {56},
  publisher    = {Association for Information Systems},
  year         = {2003},
  url          = {http://aisel.aisnet.org/amcis2003/56},
  timestamp    = {Mon, 09 Jan 2012 12:52:36 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/ChangGK03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/KettingerL02,
  author       = {William J. Kettinger and
                  Choong C. Lee},
  title        = {Understanding the IS-user divide in {IT} innovation},
  journal      = {Commun. {ACM}},
  volume       = {45},
  number       = {2},
  pages        = {79--84},
  year         = {2002},
  url          = {https://doi.org/10.1145/503124.503127},
  doi          = {10.1145/503124.503127},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/KettingerL02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interfaces/SegarsHK01,
  author       = {Albert H. Segars and
                  Warren J. Harkness and
                  William J. Kettinger},
  title        = {Process Management and Supply-Chain Integration at the Bose Corporation},
  journal      = {Interfaces},
  volume       = {31},
  number       = {3},
  pages        = {102--114},
  year         = {2001},
  url          = {https://doi.org/10.1287/inte.31.3.102.9633},
  doi          = {10.1287/INTE.31.3.102.9633},
  timestamp    = {Sat, 27 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/interfaces/SegarsHK01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ism/HackbarthK00,
  author       = {Gary Hackbarth and
                  William J. Kettinger},
  title        = {Building an E-Business Strategy},
  journal      = {Inf. Syst. Manag.},
  volume       = {17},
  number       = {3},
  pages        = {1--16},
  year         = {2000},
  url          = {https://doi.org/10.1201/1078/43192.17.3.20000601/31243.10},
  doi          = {10.1201/1078/43192.17.3.20000601/31243.10},
  timestamp    = {Tue, 25 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ism/HackbarthK00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/GroverK97,
  author       = {Varun Grover and
                  William J. Kettinger},
  title        = {Special Section: The Impacts of Business Process Change on Organizational
                  Performance},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {14},
  number       = {1},
  pages        = {9--12},
  year         = {1997},
  url          = {https://doi.org/10.1080/07421222.1997.11518151},
  doi          = {10.1080/07421222.1997.11518151},
  timestamp    = {Sun, 22 Oct 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/GroverK97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/GuhaGKT97,
  author       = {Subo Guha and
                  Varun Grover and
                  William J. Kettinger and
                  James T. C. Teng},
  title        = {Business Process Change and Organizational Performance: Exploring
                  an Antecedent Model},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {14},
  number       = {1},
  pages        = {119--154},
  year         = {1997},
  url          = {https://doi.org/10.1080/07421222.1997.11518156},
  doi          = {10.1080/07421222.1997.11518156},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/GuhaGKT97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/KettingerTG97,
  author       = {William J. Kettinger and
                  James T. C. Teng and
                  Subashish Guha},
  title        = {Business Process Change: {A} Study of Methodologies, Techniques, and
                  Tools},
  journal      = {{MIS} Q.},
  volume       = {21},
  number       = {1},
  pages        = {55--98},
  year         = {1997},
  url          = {http://misq.org/business-process-change-a-study-of-methodologies-techniques-and-tools.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KettingerTG97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/KettingerL97,
  author       = {William J. Kettinger and
                  Choong C. Lee},
  title        = {Pragmatic Perspectives on the Measurement of Information Systems Service
                  Quality},
  journal      = {{MIS} Q.},
  volume       = {21},
  number       = {2},
  pages        = {223--240},
  year         = {1997},
  url          = {http://misq.org/pragmatic-perspectives-on-the-measurement-of-information-systems-service-quality.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KettingerL97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/KettingerL97,
  author       = {William J. Kettinger and
                  Choong C. Lee},
  editor       = {Janice I. DeGross and
                  Kuldeep Kumar},
  title        = {"Zoning-in" on information systems service quality: continuous
                  refinement of the {SERVQUAL} measurement},
  booktitle    = {Proceedings of the Eighteenth International Conference on Information
                  Systems, Atlanta, Georgia, USA, December 15-17, 1997},
  pages        = {197--204},
  publisher    = {Association for Information Systems},
  year         = {1997},
  url          = {http://aisel.aisnet.org/icis1997/13},
  timestamp    = {Wed, 28 Nov 2018 12:57:14 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/KettingerL97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/KettingerH97,
  author       = {William J. Kettinger and
                  Gary Hackbarth},
  editor       = {Janice I. DeGross and
                  Kuldeep Kumar},
  title        = {Selling in the era of the "Net": integration of electronic
                  commerce in small firms},
  booktitle    = {Proceedings of the Eighteenth International Conference on Information
                  Systems, Atlanta, Georgia, USA, December 15-17, 1997},
  pages        = {249--262},
  publisher    = {Association for Information Systems},
  year         = {1997},
  url          = {http://aisel.aisnet.org/icis1997/16},
  timestamp    = {Wed, 28 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/KettingerH97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jisedu/LeeKK96,
  author       = {Choong C. Lee and
                  William J. Kettinger and
                  Jean{-}Pierre Kullboer},
  title        = {Market Segmentation of Information Systems Academic Programs based
                  on Job Placement: {A} Model and Pilot Study},
  journal      = {J. Inf. Syst. Educ.},
  volume       = {8},
  number       = {2-3},
  pages        = {57},
  year         = {1996},
  url          = {https://jise.org/Volume8/n2-3/JISEv8n2-3p57.html},
  timestamp    = {Tue, 16 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jisedu/LeeKK96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jitech/KettingerTG96,
  author       = {William J. Kettinger and
                  James T. C. Teng and
                  Subashish Guha},
  title        = {Information architectural design in business process reengineering},
  journal      = {J. Inf. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {27--37},
  year         = {1996},
  url          = {https://doi.org/10.1080/026839696345405},
  doi          = {10.1080/026839696345405},
  timestamp    = {Thu, 20 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jitech/KettingerTG96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/HarknessKS96,
  author       = {Warren Harkness and
                  William J. Kettinger and
                  Albert H. Segars},
  title        = {Sustaining Process Improvement and Innovation in the Information Services
                  Function: Lessons Learned at the Bose Corporation},
  journal      = {{MIS} Q.},
  volume       = {20},
  number       = {3},
  pages        = {349--368},
  year         = {1996},
  url          = {http://misq.org/sustaining-process-improvement-and-innovation-in-the-information-services-function-lessons-learned-at-the-bose-corporation.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/HarknessKS96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/db/TengK95,
  author       = {James T. C. Teng and
                  William J. Kettinger},
  title        = {Business Process Redesign and Information Architecture: Exploring
                  the Relationships},
  journal      = {Data Base},
  volume       = {26},
  number       = {1},
  pages        = {30--42},
  year         = {1995},
  url          = {https://doi.org/10.1145/206476.206481},
  doi          = {10.1145/206476.206481},
  timestamp    = {Wed, 20 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/db/TengK95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/KettingerG95,
  author       = {William J. Kettinger and
                  Varun Grover},
  title        = {Special Section: Toward a Theory of Business Process Change Management},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {12},
  number       = {1},
  pages        = {9--30},
  year         = {1995},
  url          = {https://doi.org/10.1080/07421222.1995.11518068},
  doi          = {10.1080/07421222.1995.11518068},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/KettingerG95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/GroverJKW95,
  author       = {Varun Grover and
                  Seung Ryul Jeong and
                  William J. Kettinger and
                  Shouhong Wang},
  title        = {The Implementation of Business Process Reengineering},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {12},
  number       = {1},
  pages        = {109--144},
  year         = {1995},
  url          = {https://doi.org/10.1080/07421222.1995.11518072},
  doi          = {10.1080/07421222.1995.11518072},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/GroverJKW95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/iam/Kettinger94,
  author       = {William J. Kettinger},
  title        = {National infrastructure diffusion and the {U.S.} information super
                  highway},
  journal      = {Inf. Manag.},
  volume       = {27},
  number       = {6},
  pages        = {357--368},
  year         = {1994},
  url          = {https://doi.org/10.1016/0378-7206(94)90016-7},
  doi          = {10.1016/0378-7206(94)90016-7},
  timestamp    = {Thu, 20 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/iam/Kettinger94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jsis/SegarsGK94,
  author       = {Albert H. Segars and
                  Varun Grover and
                  William J. Kettinger},
  title        = {Strategic users of information technology: a longitudinal analysis
                  of organizational strategy and performance},
  journal      = {J. Strateg. Inf. Syst.},
  volume       = {3},
  number       = {4},
  pages        = {261--285},
  year         = {1994},
  url          = {https://doi.org/10.1016/0963-8687(94)90033-7},
  doi          = {10.1016/0963-8687(94)90033-7},
  timestamp    = {Tue, 25 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jsis/SegarsGK94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/misq/KettingerGGS94,
  author       = {William J. Kettinger and
                  Varun Grover and
                  Subashish Guha and
                  Albert H. Segars},
  title        = {Strategic Information Systems Revisited: {A} Study in Sustainability
                  and Performance},
  journal      = {{MIS} Q.},
  volume       = {18},
  number       = {1},
  pages        = {31--58},
  year         = {1994},
  url          = {http://misq.org/strategic-information-systems-revisited-a-study-in-sustainability-and-performance.html},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KettingerGGS94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jmis/GroverJKL93,
  author       = {Varun Grover and
                  Seung Ryul Jeong and
                  William J. Kettinger and
                  Choong C. Lee},
  title        = {The Chief Information Officer: {A} Study of Managerial Roles},
  journal      = {J. Manag. Inf. Syst.},
  volume       = {10},
  number       = {2},
  pages        = {107--130},
  year         = {1993},
  url          = {https://doi.org/10.1080/07421222.1993.11518002},
  doi          = {10.1080/07421222.1993.11518002},
  timestamp    = {Fri, 10 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jmis/GroverJKL93.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/TengKG92,
  author       = {James T. C. Teng and
                  William J. Kettinger and
                  Subashish Guha},
  editor       = {Janice I. DeGross and
                  Jack D. Becker and
                  Joyce J. Elam},
  title        = {Business Process Redesign and Information Architecture: Establishing
                  the Missing Links},
  booktitle    = {Proceedings of the Thirteenth International Conference on Information
                  Systems, Dallas, Texas, USA, December 13-16, 1992},
  pages        = {81--89},
  publisher    = {Association for Information Systems},
  year         = {1992},
  url          = {http://aisel.aisnet.org/icis1992/50},
  timestamp    = {Sun, 29 Mar 2015 13:07:34 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/TengKG92.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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