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ORCIDJim Spohrer
James C. Spohrer
Person information
- affiliation: IBM Thomas J. Watson Research Center, Yorktown Heights, USA
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Journal Articles
- 2023
[j34]Lina Zhou, Cynthia Rudin, Matthew C. Gombolay, Jim Spohrer, Michelle Zhou, Souren Paul:
From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles, Potential Risks, and Emerging Issues. AIS Trans. Hum. Comput. Interact. 15(1): 111-135 (2023)- 2021
- [j33]Jim Spohrer:
The Role of Open-Source Software in Artificial Intelligence. AI Mag. 42(1): 93-94 (2021) - [j32]Lina Zhou, Souren Paul, Haluk Demirkan, Lingyao (Ivy) Yuan, Jim Spohrer, Michelle Zhou, Julie Basu:
Intelligence Augmentation: Towards Building Human- machine Symbiotic Relationship. AIS Trans. Hum. Comput. Interact. 13(2): 243-264 (2021) - 2018
- [j31]Md. Abul Kalam Siddike
, Jim Spohrer, Haluk Demirkan, Youji Kohda:
A Framework of Enhanced Performance: People's Interactions With Cognitive Assistants. Int. J. Syst. Serv. Oriented Eng. 8(3): 1-17 (2018) - 2017
- [j30]Clara Bassano, Matteo Gaeta, Paolo Piciocchi, James C. Spohrer:
Learning the Models of Customer Behavior: From Television Advertising to Online Marketing. Int. J. Electron. Commer. 21(4): 572-604 (2017) - 2016
- [j29]Christoph Peters, Paul P. Maglio, Ralph Badinelli, Robert R. Harmon, Roger S. Maull, James C. Spohrer, Tuure Tuunanen, Stephen L. Vargo, Jeffrey J. Welser, Haluk Demirkan, Terri L. Griffith, Yassi Moghaddam:
Emerging Digital Frontiers for Service Innovation. Commun. Assoc. Inf. Syst. 39: 8 (2016) - [j28]Haluk Demirkan, James C. Spohrer:
Emerging service orientations and transformations (SOT). Inf. Syst. Frontiers 18(3): 407-411 (2016) - [j27]Haluk Demirkan, James C. Spohrer, Jeffrey J. Welser:
Digital Innovation and Strategic Transformation. IT Prof. 18(6): 14-18 (2016) - [j26]Chuck Howell, Frank Stein, Scott Kordella, Lashon B. Booker, Ed Rockower, Hamid Motahari, Murray Campbell, Jim Spohrer:
Cognitive Assistance in Government and Public Sector Applications. Künstliche Intell. 30(3-4): 347-348 (2016) - 2015
- [j25]Jim Spohrer, Guruduth Banavar:
Cognition as a Service: An Industry Perspective. AI Mag. 36(4): 71-86 (2015) - [j24]Haluk Demirkan, Charlie Bess, Jim Spohrer, Ammar Rayes, Don Allen, Yassi Moghaddam:
Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance, and the Internet of Everything. Commun. Assoc. Inf. Syst. 37: 35 (2015) - 2014
- [j23]Vittorio Cesarotti, Alessio Giuiusa, Stephen K. Kwan, Vito Introna, Jim Spohrer:
Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon. Int. J. Serv. Sci. Manag. Eng. Technol. 5(1): 14-44 (2014) - 2013
- [j22]Amer Al-Badarneh, James C. Spohrer, Basheer Al-Duwairi:
A Model Curriculum for Undergraduate Program in IT SSME. Int. J. Serv. Sci. Manag. Eng. Technol. 4(4): 1-18 (2013) - 2010
- [j21]Nicholas Bowen, Jim Spohrer:
Viewpoint: The Future of Computing Practice and Education. Computer 43(3): 86-89 (2010) - [j20]James C. Spohrer:
IBM's University Programs. Computer 43(8): 102-104 (2010) - [j19]Haluk Demirkan, James C. Spohrer:
Servitized Enterprises for Distributed Collaborative Commerce. Int. J. Serv. Sci. Manag. Eng. Technol. 1(1): 68-81 (2010) - 2009
- [j18]Jim Spohrer, Stephen K. Kwan:
Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. Int. J. Inf. Syst. Serv. Sect. 1(3): 1-31 (2009) - [j17]Cheng Hsu, James C. Spohrer:
Improving service quality and productivity: exploring the digital connections scaling model. Int. J. Serv. Technol. Manag. 11(3): 272-292 (2009) - [j16]Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer:
The service system is the basic abstraction of service science. Inf. Syst. E Bus. Manag. 7(4): 395-406 (2009) - 2008
- [j15]J. Leon Zhao, Cheng Hsu, Hemant K. Jain, James C. Spohrer, Mohan Tanniru, Harry J. Wang:
ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation. Commun. Assoc. Inf. Syst. 22: 22 (2008) - [j14]Jim Spohrer, Laura C. Anderson, Norman J. Pass, Tryg Ager, Daniel Gruhl:
Service Science. J. Grid Comput. 6(3): 313-324 (2008) - 2007
- [j13]James C. Spohrer, Paul P. Maglio, John H. Bailey, Daniel Gruhl:
Steps Toward a Science of Service Systems. Computer 40(1): 71-77 (2007) - 2006
- [j12]Jim Spohrer, Doug Riecken:
Introduction. Commun. ACM 49(7): 30-32 (2006) - [j11]Henry Chesbrough, Jim Spohrer:
A research manifesto for services science. Commun. ACM 49(7): 35-40 (2006) - [j10]Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen, Jim Spohrer:
Service systems, service scientists, SSME, and innovation. Commun. ACM 49(7): 81-85 (2006) - 2000
- [j9]Jim Spohrer, Mitch Stein:
User Experience in the Pervasive Computing Age. IEEE Multim. 7(1): 12-17 (2000) - 1999
- [j8]James C. Spohrer:
Information in Places. IBM Syst. J. 38(4): 602-628 (1999) - 1998
- [j7]Jim Spohrer:
ATG education research: the authoring tools thread. ACM SIGCHI Bull. 30(2): 124-133 (1998) - 1996
- [j6]Donald A. Norman, James C. Spohrer:
Learner-Centered Education (Introduction to the Special Section). Commun. ACM 39(4): 24-27 (1996) - 1995
- [j5]James C. Spohrer:
Apple Computer's Authoring Tools & Titles R&D Program. Artif. Intell. Rev. 9(2-3): 85-89 (1995) - 1994
- [j4]David Canfield Smith, Allen Cypher, James C. Spohrer:
KidSim: Programming Agents Without a Programming Language. Commun. ACM 37(7): 54-67 (1994) - 1993
- [j3]Wayne D. Gray, James C. Spohrer, Thomas R. G. Green:
End-user programming language: the CHI'92 workshop report. ACM SIGCHI Bull. 25(2): 46-50 (1993) - 1986
- [j2]James C. Spohrer, Elliot Soloway:
Novice Mistakes: Are the Folk Wisdoms Correct? Commun. ACM 29(7): 624-632 (1986) - 1985
- [j1]James C. Spohrer, Elliot Soloway, Edgar Pope:
A Goal/Plan Analysis of Buggy Pascal Programs. Hum. Comput. Interact. 1(2): 163-207 (1985)
Conference and Workshop Papers
- 2023
- [c43]Adam Smale, James C. Spohrer, Maarit Palo, Taina Eriksson:
Introduction to the Minitrack on Innovative Applications of Technologies in University - Industry Collaboration to Prepare for the Future of Work. HICSS 2023: 1167-1168 - 2022
- [c42]Haluk Demirkan, Ralph Badinelli, James C. Spohrer:
Introduction to the Minitrack on Smart Service Systems Design. HICSS 2022: 1-2 - [c41]Maarit Palo, James C. Spohrer, Pekka Neittaanmäki:
Introduction to the Minitrack on Case studies of Artificial Intelligence, Business Intelligence, Analytics Technologies for Industry Platforms. HICSS 2022: 1 - 2021
- [c40]Wojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner, Jim Spohrer:
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. AHFE (8) 2021: 3-17 - [c39]Clara Bassano, Sergio Barile, Paolo Piciocchi, Marialuisa Saviano, James C. Spohrer:
Exploring New Digital Age Challenges. AHFE (8) 2021: 57-66 - [c38]Stephen K. Kwan, Jim Spohrer:
Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence. AHFE (8) 2021: 67-76 - [c37]Terri L. Griffith, Yassi Moghaddam, James C. Spohrer:
Introduction to the Minitrack on Practitioner Research Insights: Applications of Science and Technology in Work. HICSS 2021: 1 - [c36]Maarit Palo, James C. Spohrer:
Introduction to the Minitrack on Case Studies of Artificial Intelligence, Business Intelligence, Analytics Technologies for Industry Platforms. HICSS 2021: 1 - 2020
- [c35]Haluk Demirkan, James C. Spohrer, Ralph Badinelli:
Introduction to the Minitrack on Smart Service Systems with Analytics and Open Tech Artificial Intelligence. HICSS 2020: 1 - [c34]Daniel Pakkala, Jani Koivusaari, Pekka Pääkkönen, James C. Spohrer:
An Experimental Case Study on Edge Computing Based Cyber-Physical Digital Service Provisioning with Mobile Robotics. HICSS 2020: 1-10 - [c33]James C. Spohrer, Sergey Belov, Maarit Palo:
Introduction to the Minitrack on Business Intelligence, Analytics and Cognitive Technologies for Industry - Specific Applications. HICSS 2020: 1 - 2019
- [c32]Sergey Belov, Jim Spohrer, Andy J. Rindos:
Introduction to the Minitrack on Analytics and AI for Industry - Specific Applications. HICSS 2019: 1 - [c31]Haluk Demirkan, Jim Spohrer, Ralph Badinelli:
Introduction to the Minitrack on Smart Service Systems: Analytics, Artificial Intelligence and Cognitive Applications. HICSS 2019: 1 - [c30]Daniel Pakkala, Jim Spohrer:
Digital Service: Technological Agency in Service Systems. HICSS 2019: 1-10 - 2018
- [c29]Sergey Belov, Jim Spohrer:
Introduction to the Minitrack on Business Intelligence, Analytics and Cognitive: Case Studies and Applications (COGS). HICSS 2018: 1 - [c28]Haluk Demirkan, Jim Spohrer, Ralph Badinelli:
Introduction to the Minitrack on Smart Service Systems: Analytic, Cognition and Innovation. HICSS 2018: 1 - [c27]Md. Abul Kalam Siddike, Jim Spohrer, Haluk Demirkan, Youji Kohda:
People's Interactions with Cognitive Assistants for Enhanced Performances. HICSS 2018: 1-9 - 2017
- [c26]Md. Abul Kalam Siddike, Kazuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer:
Wisdom Service Systems: Harmonious Interactions Between People and Machine. AHFE (17) 2017: 115-127 - [c25]Paolo Piciocchi, James C. Spohrer, Linda Martuscelli, Maria Cristina Pietronudo, Michele Scocozza, Clara Bassano:
T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) - Venice Gateway for Science and Technology. AHFE (17) 2017: 178-190 - [c24]Sergey Belov, Jim Spohrer, Haluk Demirkan:
Introduction to Business Intelligence, Analytics and Cognitive: Case Studies and Applications (COGS) Minitrack. HICSS 2017: 1 - [c23]Haluk Demirkan, Jim Spohrer, Ralph Badinelli:
Introduction to Smart Service Systems: Analytic, Cognition and Innovation Minitrack. HICSS 2017: 1 - [c22]Jim Spohrer, Md. Abul Kalam Siddike, Youji Kohda:
Rebuilding Evolution: A Service Science Perspective. HICSS 2017: 1-10 - 2016
- [c21]Haluk Demirkan, James C. Spohrer, Ralph Badinelli:
Introduction to the Smart Service Systems: Analytics, Cognition and Innovation Minitrack. HICSS 2016: 1652 - 2015
- [c20]Kevin A. Gluck, Wayne D. Gray, Marsha C. Lovett, Arthur B. Markman, Jim Spohrer:
Communicating Cognitive Science: Improving Awareness and Understanding Among People Who are Not Ourselves. CogSci 2015 - [c19]Jim Spohrer:
Introducing the Cognitive Systems Institute Group. CogSci 2015 - [c18]James C. Spohrer, Haluk Demirkan:
Introduction to the Smart Service Systems: Analytics, Cognition, and Innovation Minitrack. HICSS 2015: 1442 - [c17]Jim Spohrer:
Empowering Makers in the Cognitive Era. ICER 2015: 1 - [c16]Qiqing (Christine) Ouyang, Jim Spohrer, Juan Caraballo, Dale Davis, Stephen Perelgut, Marcellus Mindel, Hisham El-Shishiny, Seshadri Subbanna:
Collaborative Innovation Centers (CICs): Toward Smart Service System Design. ICServ 2015: 385-391 - 2012
- [c15]G. Lella, A. Fischetto, Vittorio Cesarotti, James C. Spohrer, G. Ren, Ying Tat Leung:
Universities as complex service systems: External and Internal perspectives. SOLI 2012: 422-427 - 2008
- [c14]Ying Chen, Jim Spohrer, Ana Lelescu:
Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems. IEEE SCC (2) 2008: 119-126 - [c13]Jim Spohrer, Stephen L. Vargo, Nathan Caswell, Paul P. Maglio:
The Service System Is the Basic Abstraction of Service Science. HICSS 2008: 104 - 2007
- [c12]Hemant K. Jain, Mohan Tanniru, James C. Spohrer, Cheng Hsu, J. Leon Zhao:
Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation? ICIS 2007: 145 - 2005
- [c11]J. Leon Zhao, George W. Brown, Michael J. Carey, Akhil Kumar, James C. Spohrer, Mohan Tanniru:
Services Science: Services Innovation Research & Education. IEEE SCC 2005 - 2000
- [c10]James C. Spohrer:
Programming: Past, Present and Future. PPIG 2000: 1 - 1993
- [c9]David Vronay, James C. Spohrer:
Pins, grooves, and sockets: a direct manipulation interface to a graphical constraint system. INTERCHI Adjunct Proceedings 1993: 133-134 - [c8]Roger C. Schank, Glorianna Davenport, P. Ghislandi, James C. Spohrer, Kathleen Wilson:
AI Multimedia and Education. IJCAI 1993: 1667-1672 - 1992
- [c7]Arthur James, James C. Spohrer:
Simulation-based learning systems: prototypes and experiences. CHI 1992: 523-524 - 1989
- [c6]James C. Spohrer, Elliot Soloway:
Simulating Student Programmers. IJCAI 1989: 543-549 - 1986
- [c5]James C. Spohrer, Elliot Soloway:
Alternatives to construct-based programming misconceptions. CHI 1986: 183-191 - 1985
- [c4]James C. Spohrer, Elliot Soloway, Edgar Pope:
Where the bugs are. CHI 1985: 47-53 - 1983
- [c3]Peter F. Brown, Chin-Hui Lee, James C. Spohrer:
Bayesian adaptation in speech recognition. ICASSP 1983: 761-764 - 1982
- [c2]Peter F. Brown, James C. Spohrer, Peter H. Hochschild, James K. Baker:
Partial traceback and dynamic programming. ICASSP 1982: 1629-1632 - [c1]James C. Spohrer, Peter F. Brown, Robert Roth:
Automatic labeling of speech. ICASSP 1982: 1641-1644
Parts in Books or Collections
- 2011
- [p2]Haluk Demirkan, James C. Spohrer, Vikas Krishna:
Introduction of the Science of Service Systems. The Science of Service Systems 2011: 1-11 - [p1]James C. Spohrer, Haluk Demirkan, Vikas Krishna:
Service and Science. The Science of Service Systems 2011: 325-358
Editorship
- 2020
- [e3]Jim Spohrer, Christine Leitner:
Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Advances in Intelligent Systems and Computing 1208, Springer 2020, ISBN 978-3-030-51056-5 [contents] - 2017
- [e2]Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka:
Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. Springer 2017, ISBN 978-4-431-56072-2 [contents] - 2011
- [e1]Haluk Demirkan, James C. Spohrer, Vikas Krishna:
The Science of Service Systems. Service Science, Springer 2011, ISBN 978-1-4419-8269-8 [contents]
Reference Works
- 2016
- [r1]Jim Spohrer:
Services Science and Societal Convergence. Handbook of Science and Technology Convergence 2016: 323-335
Informal and Other Publications
- 2022
- [i1]Feras A. Batarseh, Priya L. Donti, Ján Drgona, Kristen Fletcher, Pierre-Adrien Hanania, Melissa Hatton, Srinivasan Keshav, Bran Knowles, Raphaela Kotsch, Sean McGinnis, Peetak Mitra, Alex Philp, Jim Spohrer, Frank Stein, Meghna Tare, Svitlana Volkov, Gege Wen:
Proceedings of AAAI 2022 Fall Symposium: The Role of AI in Responding to Climate Challenges. CoRR abs/2212.13631 (2022)
Coauthor Index
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