Aileen Cater-Steel
University of Southern Queensland, Toowoomba, QLD, Australia
https://orcid.org/0000-0003-2478-3129
Ransford Mensah
Aileen Cater-Steel
Mark Toleman
Factors affecting e-government adoption in Liberia: A practitioner perspective.
2021
87
Electron. J. Inf. Syst. Dev. Ctries.
3
https://doi.org/10.1002/isd2.12161
db/journals/ejisdc/ejisdc87.html#MensahCT21
Moyassar Zuhair Al-Taie
Mohamed Abdalla Nour
Aileen Cater-Steel
An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power.
1-25
2021
29
J. Glob. Inf. Manag.
6
https://doi.org/10.4018/jgim.294579
db/journals/jgim/jgim29.html#Al-TaieNC21
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Suren Behari
Mohammad Mehdi Rajaeian
Development and evaluation of a software-mediated process assessment method for IT service management.
103213
2020
57
Inf. Manag.
4
https://doi.org/10.1016/j.im.2019.103213
db/journals/iam/iam57.html#ShresthaCTBR20
Ransford Mensah
Aileen Cater-Steel
Mark Toleman
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia.
47
2020
ACIS
https://aisel.aisnet.org/acis2020/47
conf/acis/2020
db/conf/acis/acis2020.html#MensahCT20
Ransford Mensah
Aileen Cater-Steel
Mark Toleman
A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia.
132
2020
PACIS
https://aisel.aisnet.org/pacis2020/132
conf/pacis/2020
db/conf/pacis/pacis2020.html#MensahCT20
Aileen Cater-Steel
Mark Toleman
Mohammad Mehdi Rajaeian
Design Science Research in Doctoral Projects: An Analysis of Australian Theses.
3
2019
20
J. Assoc. Inf. Syst.
12
https://aisel.aisnet.org/jais/vol20/iss12/3
db/journals/jais/jais20.html#Cater-SteelTR19
Malcolm Blumberg
Aileen Cater-Steel
Mohammad Mehdi Rajaeian
Jeffrey Soar
Effective organisational change to achieve successful ITIL implementation.
496-516
2019
32
J. Enterp. Inf. Manag.
3
https://doi.org/10.1108/JEIM-06-2018-0117
db/journals/jeim/jeim32.html#BlumbergCRS19
Moyassar Zuhair Al-Taie
Michael Lane
Aileen Cater-Steel
An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling.
1
2018
42
Commun. Assoc. Inf. Syst.
https://doi.org/10.17705/1cais.04201
db/journals/cais/cais42.html#Al-TaieLC18
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Terry Rout
Benefits and relevance of International Standards in a design science research project for process assessments.
48-56
2018
60
Comput. Stand. Interfaces
https://doi.org/10.1016/j.csi.2018.04.011
db/journals/csi/csi60.html#ShresthaCTR18
Muralidharan Ramakrishnan
Anup Shrestha
Aileen Cater-Steel
Jeffrey Soar
IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model.
32
2018
ACIS
https://aisel.aisnet.org/acis2018/32
conf/acis/2018
db/conf/acis/acis2018.html#RamakrishnanSCS18
Mohammad Mehdi Rajaeian
Aileen Cater-Steel
Michael Lane
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing.
42-56
2017
102
Decis. Support Syst.
https://doi.org/10.1016/j.dss.2017.07.002
db/journals/dss/dss102.html#RajaeianCL17
Ahmed Attiya
Aileen Cater-Steel
Jeffrey Soar
Shahab Abdulla
The perceived public value of social media in Queensland local Councils.
8
2017
ACIS
https://aisel.aisnet.org/acis2017/8
conf/acis/2017
db/conf/acis/acis2017.html#AttiyaCSA17
Craig Baty
Michael Lane
Aileen Cater-Steel
Mustafa Ally
The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations.
82
2017
ACIS
https://aisel.aisnet.org/acis2017/82
conf/acis/2017
db/conf/acis/acis2017.html#BatyLCA17
Aileen Cater-Steel
Mark Toleman
Mohammad Mehdi Rajaeian
An Analysis of Design Science Research Adoption in Doctoral Projects in Australia.
85
2017
ACIS
https://aisel.aisnet.org/acis2017/85
conf/acis/2017
db/conf/acis/acis2017.html#Cater-SteelTR17
Mehdi Asgarkhani
Aileen Cater-Steel
Mark Toleman
Mustafa A. Ally
Failed IT projects: is poor IT governance to blame?
103
2017
ACIS
https://aisel.aisnet.org/acis2017/103
conf/acis/2017
db/conf/acis/acis2017.html#AsgarkhaniCTA17
Aileen Cater-Steel
Mohammad Mehdi Rajaeian
Mark Toleman
Duncan Troup
The phenomenon of P3 community for IT support: a crowd-support case study.
33
2017
CONF-IRM
http://aisel.aisnet.org/confirm2017/33
conf/conf-irm/2017
db/conf/conf-irm/conf-irm2017.html#Cater-SteelRTT17
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Terry Rout
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment.
438-451
2017
SPICE
https://doi.org/10.1007/978-3-319-67383-7_32
conf/spice/2017
db/conf/spice/spice2017.html#ShresthaCTR17
Ahmed Younis Alsabawy
Aileen Cater-Steel
Jeffrey Soar
Determinants of perceived usefulness of e-learning systems.
843-858
2016
64
Comput. Hum. Behav.
https://doi.org/10.1016/j.chb.2016.07.065
db/journals/chb/chb64.html#AlsabawyCS16
Aileen Cater-Steel
Raul Valverde
Anup Shrestha
Mark Toleman
Decision support systems for IT service management.
284-304
2016
8
Int. J. Inf. Decis. Sci.
3
https://doi.org/10.1504/IJIDS.2016.078588
db/journals/ijids/ijids8.html#Cater-SteelVST16
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Innovative decision support for IT service management.
486-499
2016
25
J. Decis. Syst.
Supplement
https://doi.org/10.1080/12460125.2016.1187424
db/journals/jds/jds25.html#ShresthaCT16
Mohammad Mehdi Rajaeian
Aileen Cater-Steel
Michael Lane
Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research.
44
2016
ACIS
https://aisel.aisnet.org/acis2016/44
conf/acis/2016
db/conf/acis/acis2016.html#RajaeianCL16
Anup Shrestha
Aileen Cater-Steel
Mark A. Toleman
Terry Rout
Suren Behari
The Issue of Reliability in Software Mediated Process Assessments.
195-209
2016
SPICE
https://doi.org/10.1007/978-3-319-38980-6_15
conf/spice/2016
db/conf/spice/spice2016.html#ShresthaCTRB16
Mohammad Mehdi Rajaeian
Aileen Cater-Steel
Michael Lane
IT outsourcing decision factors in research and practice: a case study.
2016
abs/1606.01454
CoRR
http://arxiv.org/abs/1606.01454
db/journals/corr/corr1606.html#RajaeianCL16
Anup Shrestha
Aileen Cater-Steel
Mark A. Toleman
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
2016
abs/1606.02483
CoRR
http://arxiv.org/abs/1606.02483
db/journals/corr/corr1606.html#ShresthaCT16
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
139
2015
ACIS
https://aisel.aisnet.org/acis2015/139
conf/acis/2015
db/conf/acis/acis2015.html#ShresthaCT15
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Terry Rout
Evaluation of Software Mediated Process Assessments for IT Service Management.
72-84
2015
SPICE
https://doi.org/10.1007/978-3-319-19860-6_7
conf/spice/2015
db/conf/spice/spice2015.html#ShresthaCTR15
Moyassar Zuhair Al-Taie
Michael Lane
Aileen Cater-Steel
The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All.
2014
18
Australas. J. Inf. Syst.
2
http://journal.acs.org.au/index.php/ajis/article/view/827
db/journals/ajis/ajis18.html#Al-TaieLC14
Mauricio Marrone
Francis Gacenga
Aileen Cater-Steel
Lutz M. Kolbe
IT Service Management: A Cross-national Study of ITIL Adoption.
49
2014
34
Commun. Assoc. Inf. Syst.
https://doi.org/10.17705/1cais.03449
db/journals/cais/cais34.html#MarroneGCK14
Aileen Cater-Steel
Marion Lepmets
Measuring IT service quality: evaluation of IT service quality measurement framework in industry.
125-147
2014
6
J. Serv. Sci. Res.
1
https://doi.org/10.1007/s12927-014-0005-5
db/journals/jossr/jossr6.html#Cater-SteelL14
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Wui-Gee Tan
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management.
241-256
2014
DESRIST
https://doi.org/10.1007/978-3-319-06701-8_16
conf/desrist/2014
db/conf/desrist/desrist2014.html#ShresthaCTT14
Anup Shrestha
Aileen Cater-Steel
Wui-Gee Tan
Mark Toleman
Software-Mediated Process Assessment for IT Service Capability Management.
2014
ECIS
http://aisel.aisnet.org/ecis2014/proceedings/track20/12
conf/ecis/2014
db/conf/ecis/ecis2014.html#ShresthaCTT14
Marion Lepmets
Rory V. O'Connor
Aileen Cater-Steel
Antoni Lluís Mesquida
Tom McBride
A Cynefin Based Approach to Process Model Tailoring and Goal Alignment.
166-169
2014
QUATIC
https://doi.org/10.1109/QUATIC.2014.30
https://doi.ieeecomputersociety.org/10.1109/QUATIC.2014.30
conf/quatic/2014
db/conf/quatic/quatic2014.html#LepmetsOCMM14
Anup Shrestha
Aileen Cater-Steel
Mark A. Toleman
Terry Rout
Towards Transparent and Efficient Process Assessments for IT Service Management.
165-176
2014
SPICE
https://doi.org/10.1007/978-3-319-13036-1_15
conf/spice/2014
db/conf/spice/spice2014.html#ShresthaCTR14
Ahmed Younis Alsabawy
Aileen Cater-Steel
Jeffrey Soar
IT infrastructure services as a requirement for e-learning system success.
431-451
2013
69
Comput. Educ.
https://doi.org/10.1016/j.compedu.2013.07.035
db/journals/ce/ce69.html#AlsabawyCS13
Moyassar Zuhair Al-Taie
Michael Lane
Aileen Cater-Steel
The CIO Role Expectations Instrument: Validation and Model Testing.
55
2013
ACIS
https://aisel.aisnet.org/acis2013/55
conf/acis/2013
db/conf/acis/acis2013.html#Al-TaieLC13
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Wui-Gee Tan
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement.
308-323
2013
DESRIST
https://doi.org/10.1007/978-3-642-38827-9_21
conf/desrist/2013
db/conf/desrist/desrist2013.html#ShresthaCTT13
Anup Shrestha
Aileen Cater-Steel
Wui-Gee Tan
Mark Toleman
Terry Rout
A Tool for IT Service Management Process Assessment for Process Improvement.
330-333
2013
PROFES
https://doi.org/10.1007/978-3-642-39259-7_27
conf/profes/2013
db/conf/profes/profes2013.html#ShresthaCTTR13
Marko Jäntti
Terry Rout
Lian Wen
Sanna Heikkinen
Aileen Cater-Steel
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.
176-187
2013
SPICE
https://doi.org/10.1007/978-3-642-38833-0_16
conf/spice/2013
db/conf/spice/spice2013.html#JanttiRWHC13
Aileen Cater-Steel
Wui-Gee Tan
Mark A. Toleman
Terry Rout
Anup Shrestha
Software-Mediated Process Assessment in IT Service Management.
188-198
2013
SPICE
https://doi.org/10.1007/978-3-642-38833-0_17
conf/spice/2013
db/conf/spice/spice2013.html#Cater-SteelTTRS13
Marion Lepmets
Aileen Cater-Steel
Francis Gacenga
Eric Ras
Extending the IT service quality measurement framework through a systematic literature review.
7-47
2012
4
J. Serv. Sci. Res.
1
https://doi.org/10.1007/s12927-012-0001-6
db/journals/jossr/jossr4.html#LepmetsCGR12
Raul Valverde
Mark Toleman
Aileen Cater-Steel
A method for comparing traditional and component-based models in information systems re-engineering.
89-107
2011
9
Inf. Syst. E Bus. Manag.
1
https://doi.org/10.1007/s10257-010-0139-z
db/journals/isem/isem9.html#ValverdeTC11
Francis Gacenga
Aileen Cater-Steel
Wui-Gee Tan
Mark Toleman
IT Service Management: Towards a Contingency Theory of Performance Measurement.
2011
ICIS
http://aisel.aisnet.org/icis2011/proceedings/servicescience/5
conf/icis/2011
db/conf/icis/icis2011.html#GacengaCTT11
Ahmed Younis Alsabawy
Aileen Cater-Steel
Jeffrey Soar
Measuring E-Learning System Success (Research In Progress).
15
2011
PACIS
http://aisel.aisnet.org/pacis2011/15
conf/pacis/2011
db/conf/pacis/pacis2011.html#AlsabawyCS11
Aileen Cater-Steel
Rüdiger Zarnekow
Jochen Wulf
IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience.
33
2011
PACIS
http://aisel.aisnet.org/pacis2011/33
conf/pacis/2011
db/conf/pacis/pacis2011.html#Cater-SteelZW11
Francis Gacenga
Aileen Cater-Steel
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).
63
2011
PACIS
http://aisel.aisnet.org/pacis2011/63
conf/pacis/2011
db/conf/pacis/pacis2011.html#GacengaC11
Francis Gacenga
Aileen Cater-Steel
Wui-Gee Tan
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach.
64
2011
PACIS
http://aisel.aisnet.org/pacis2011/64
conf/pacis/2011
db/conf/pacis/pacis2011.html#GacengaCT11
Aileen Cater-Steel
Wui-Gee Tan
The Role of IT Service Management in Green IT.
2010
17
Australas. J. Inf. Syst.
1
http://journal.acs.org.au/index.php/ajis/article/view/609
db/journals/ajis/ajis17.html#Cater-SteelT10
Aileen Cater-Steel
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy.
69-77
2009
1
Int. J. Inf. Syst. Serv. Sect.
2
https://doi.org/10.4018/jisss.2009040105
db/journals/ijisss/ijisss1.html#Cater-Steel09
Aileen Cater-Steel
From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management.
96-97
2009
26
Inf. Syst. Manag.
2
https://doi.org/10.1080/10580530902794752
db/journals/ism/ism26.html#Cater-Steel09
Carol Pollard
Aileen Cater-Steel
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study.
164-175
2009
26
Inf. Syst. Manag.
2
https://doi.org/10.1080/10580530902797540
https://www.wikidata.org/entity/Q56674617
db/journals/ism/ism26.html#PollardC09
Wui-Gee Tan
Aileen Cater-Steel
Mark Toleman
Implementing it Service Management: A Case Study Focussing on Critical Success Factors.
1-12
2009
50
J. Comput. Inf. Syst.
2
https://www.tandfonline.com/doi/abs/10.1080/08874417.2009.11645379
db/journals/jcis/jcis50.html#TanCT09
Martyn Brown
Aileen Cater-Steel
Do Rumours Contribute To Knowledge Management - And Will We Ever Know?
62
2009
MCIS
http://aisel.aisnet.org/mcis2009/62
conf/mcis/2009
db/conf/mcis/mcis2009.html#BrownC09
Aileen Cater-Steel
Mark Toleman
Education for IT Service Management Standards.
27-41
2007
5
Int. J. IT Stand. Stand. Res.
2
https://doi.org/10.4018/jitsr.2007070103
db/journals/jitsr/jitsr5.html#Cater-SteelT07
Aileen Cater-Steel
Neil McBride
IT Service Management Improvement - Actor Network Perspective.
1202-1213
2007
ECIS
http://aisel.aisnet.org/ecis2007/96
conf/ecis/2007
db/conf/ecis/ecis2007.html#Cater-SteelM07
Aileen Cater-Steel
Mark Toleman
The Role of Universities in IT Service Management Education.
49
2007
PACIS
http://aisel.aisnet.org/pacis2007/49
conf/pacis/2007
db/conf/pacis/pacis2007.html#Cater-SteelT07
Aileen Cater-Steel
Mark A. Toleman
Terry Rout
Process improvement for small firms: An evaluation of the RAPID assessment-based method.
323-334
2006
48
Inf. Softw. Technol.
5
https://doi.org/10.1016/j.infsof.2005.09.012
db/journals/infsof/infsof48.html#Cater-SteelTR06
Aileen Cater-Steel
Wui-Gee Tan
Mark Toleman
Challenge of adopting multiple process improvement frameworks.
1375-1386
2006
ECIS
http://aisel.aisnet.org/ecis2006/177
conf/ecis/2006
db/conf/ecis/ecis2006.html#Cater-SteelTT06
Aileen Cater-Steel
Mark Toleman
Terry Rout
Addressing the challenges of replications of surveys in software engineering research.
204-213
2005
conf/isese/2005
ISESE
https://doi.org/10.1109/ISESE.2005.1541829
https://doi.ieeecomputersociety.org/10.1109/ISESE.2005.1541829
db/conf/isese/isese2005.html#Cater-SteelTR05
Aileen Cater-Steel
Shelly Grist
Steps to Internet Adoption Success: a study of four small regional organisations.
2004
11
Australas. J. Inf. Syst.
2
http://journal.acs.org.au/index.php/ajis/article/view/114
db/journals/ajis/ajis11.html#Cater-SteelG04
Aileen Cater-Steel
Low-rigour, Rapid Software Process Assessments for Small Software Development Firms.
368-378
2004
conf/aswec/2004
Australian Software Engineering Conference
https://doi.org/10.1109/ASWEC.2004.1290490
https://doi.ieeecomputersociety.org/10.1109/ASWEC.2004.1290490
db/conf/aswec/aswec2004.html#Cater-Steel04
Sandra Cormack
Aileen Cater-Steel
Jeretta Horn Nord
G. Daryl Nord
Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness.
1-10
2002
7
Electron. J. Inf. Syst. Dev. Ctries.
1
https://doi.org/10.1002/j.1681-4835.2002.tb00042.x
db/journals/ejisdc/ejisdc7.html#CormackCNN02
Aileen Cater-Steel
Process Improvement in Four Small Software Companies.
262-274
2001
conf/aswec/2001
Australian Software Engineering Conference
https://doi.org/10.1109/ASWEC.2001.948520
https://doi.ieeecomputersociety.org/10.1109/ASWEC.2001.948520
db/conf/aswec/aswec2001.html#Cater-Steel01
Aileen Cater-Steel
COTS Developers Lead Best Practice Adoption.
23-30
2000
conf/aswec/2000
Australian Software Engineering Conference
https://doi.org/10.1109/ASWEC.2000.844555
https://doi.ieeecomputersociety.org/10.1109/ASWEC.2000.844555
db/conf/aswec/aswec2000.html#Cater-Steel00
Aileen Cater-Steel
Edmond P. Fitzgerald
Quality assurance certification: adoption by Australian software developers and its association with capability maturity.
13-22
1997
conf/apsec/1997
APSEC
https://doi.org/10.1109/APSEC.1997.640157
https://doi.ieeecomputersociety.org/10.1109/APSEC.1997.640157
db/conf/apsec/apsec1997.html#Cater-SteelF97
Edmond P. Fitzgerald
Aileen Cater-Steel
Champagne Training on a Beer Budget.
49-60
1995
38
Commun. ACM
7
db/journals/cacm/cacm38.html#FitzgeraldC95
https://doi.org/10.1145/213859.214798
Shahab Abdulla
Moyassar Zuhair Al-Taie
Mustafa Ally
Mustafa A. Ally
Ahmed Younis Alsabawy
Mehdi Asgarkhani
Ahmed Attiya
Craig Baty
Suren Behari
Malcolm Blumberg
Martyn Brown
Sandra Cormack
Edmond P. Fitzgerald
Francis Gacenga
Shelly Grist
Sanna Heikkinen
Marko Jäntti
Lutz M. Kolbe
Michael Lane
Marion Lepmets
Mauricio Marrone
Neil McBride
Tom McBride
Ransford Mensah
Antoni Lluís Mesquida
G. Daryl Nord
Jeretta Horn Nord
Mohamed A. NourMohamed Abdalla Nour
Rory O'ConnorRory V. O'Connor
Carol Pollard
Mohammad Mehdi Rajaeian
Muralidharan Ramakrishnan
Eric Ras
Terry Rout
Anup Shrestha
Jeffrey Soar
Wui-Gee Tan
Mark A. TolemanMark Toleman
Duncan Troup
Raul Valverde
Lian Wen
Jochen Wulf
Rüdiger Zarnekow