Keh-Shin F. Cheng
Roy J. Byrd
Mary S. Neff
Wilfried Teiken
Youngja Park
Keh-Shin F. Cheng
Stephen C. Gates
Karthik Visweswariah
Semi-automated logging of contact center telephone calls.
133-142
2008
CIKM
https://doi.org/10.1145/1458082.1458103
conf/cikm/2008
db/conf/cikm/cikm2008.html#ByrdNTPCGV08
Stephen C. Gates
Wilfried Teiken
Keh-Shin F. Cheng
Taxonomies by the numbers: building high-performance taxonomies.
568-577
2005
conf/cikm/2005
CIKM
https://doi.org/10.1145/1099554.1099703
db/conf/cikm/cikm2005.html#GatesTC05
Roy J. Byrd
Stephen C. Gates
Mary S. Neff
Youngja Park
Wilfried Teiken
Karthik Visweswariah